American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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We have had an AHS Home Warranty for 9 years. We've only had two problems in those 9 years at our home that we reported to AHS. One involved our washing machine and several calls involved our air conditioning. The technician that fixed our washing machine was professional, timely and we have not had a problem since. However, the air conditioning is a whole different ballgame. About five years ago (July 2012), our air went out in the middle of the summer. A technician came out at least three times, each time doing something different but never fixing it. We finally had to break down and buy a window unit for our bedroom because it was so hot, we couldn't sleep. Finally, they agreed... Read More
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AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
I can imagine waiting that long for A/C in this heat is inconvenient to say the least. I have accessed your information and a social media representative will be reaching out to you soon to assist in having your unit repaired quickly and discuss your non-covered costs.
This is a follow up for a review I wrote on June 10th. I receive same response all bad reviews receive to notify their email address and immediately did so the same day (July 10). It is now July 14 and I still have not had any contact with AHS or a Company to fix my AC. So 12 days after submitting my request for a broken AC in one of the hottest months of the year I continue to be ignored.
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AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
I apologize for the delay in response times. We are working as quickly as possible to respond to every person who contacts us. I can guarantee, we will reach out to you soon! You are welcome to send another email to social@ahslink.com attention: consumers advocate with your full name, address, and contract number to ensure we have received all the necessary information to locate your account.
Waited on hold for a total of 3+ hours (counting the time I had to call back after being disconnected). Tried to get an authorization to set up my own appointment for an AC technician since it is 100+ degrees outside and we have a 3-year old at home. The agent said that wasn't possible because they have 48 hours to start work....not including weekends. So I was expected to wait until Monday (this was on a Wednesday) to have my AC looked at, when we are under a heat advisory! Tell that to a toddler that is crying because he is hot!!!! The lack of service from this company has been amplified in the last 6 months. We are definitely looking for another warranty company and AHS will be... Read More
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AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
We are working as quickly as possible to answer all calls in a timely manner while resolving every problem encountered. I am so sorry you had to wait on hold so long. Living without A/C in this heat is unthinkable for me! I can only imagine how a toddler would feel. If you would like to send your full name, address, and contract number to social@ahslink.com attention: consumers advocate, we will be glad to reach out and see if we can further assist with anything.
I would never recommend this company to anyone. This was purchased by the seller of our new home, in part because they are supposed to cover geo thermal systems. A part on our system went bad, & they will not cover it. We had issues with lighting. We still had to pay the electrician $75 to come out. The electrician then had to "argue with" (their words) the warranty issues in order to fix the lighting issues. This is a very pricey warranty. They are making money off both the seller & purchaser & offering nothing in return. I would describe their practice as fraudulent.
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AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
We hate to deny any request for service as we are here to shield you from difficult situations. We will be glad to reassess your claim to see if there is any way to cover your issues or explain why they are not. Please send your full name, address, and contract number to social@ahslink.com attention: consumers advocate so we can review your account.
It took 2 different phone calls for me to finally receive the due diligence I would have expected in researching my issue. The first time I called I was put on hold several different times adding up to about 45 mins hold time. The second time I called the representative was great about connecting to the right people and getting my resolution. The unfortunate thing is that even though she said the fee would be removed I'm still receiving diliquent notices!
I shouldn't have to make so many calls. My issue should have never been an issue at all.
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AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
We here at American Home Shield strive to provide the most satisfactory experience with every call. I am so sorry to hear the ball was dropped when you reached out. Please send your full name, address, and contract number to social@ahslink.com attention: consumers advocate. We will be glad to review your account and make sure that past due amount is remove
35 days and still no hvac and it's 100 degrees! American home shield will send sub-standard contractors who submit sub-standard reports/estimates, then you'll get a denial from ahs for the work.... Then you must request a "second opinion"... Another sub-standard contractor.... My second contractor came out on a saturday, and as of thursday had not even submitted his report/estimate to ahs. When he finally sent it, ahs had "to ask contractor more questions" and were "trying to get in touch with him." but, this contractor never answers the phone and has no voice mail system.... In 2017? This is the caliber of contractors ahs uses. So, we're over the one month mark while waiting for... Read More
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AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Oh no! I am so sorry to hear of the delay in your service. Having an elderly mother living in this heat is unimaginable. I will be glad to assist and reach out to obtain the necessary information for you. If you do not mind, please send your full name, address, and contract number to social@ahslink.com attention: consumers advocate so I can access your account.
washer is broken, contractor scheduled does not work on appliances any longer. phone hold time approaching 1 hr told speak to a operator. seems as tho customer service is not working. this longtime customer is annoyed to say the least. phone music hold also very annoying......704 5788213 is my number AHS
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AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Mr. Miles, thanks for notifying us of your concerns. We have confirmed you have an appointment scheduled with GE; however, we will reach out to you again soon to ensure that we have closed the loop on all of your concerns. Thanks for choosing American Home Shield!
I have been a customer for more than 10 years and was pleased with the service until recently. That is the only reason I am giving a rating of two stars rather than one. We had some plumbing work done that was covered by the warranty but the plumber had to cut numerous holes in the kitchen ceiling to diagnose the issue. I have been trying to contact AHS for the past week to find out when someone could come patch the ceiling. I have called 5 times and after ridiculous hold times (30 minutes plus) I have not been able to speak to a person. Today I hung up after holding for 51 minutes. I posted a comment on their Facebook book page and was told to send an email to their social media address,... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry that you have not received a response to this issue. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and I will reach out to you concerning this issue. Thanks
A/C tegnicians with very bad atitud ! Very Simple.
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AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Mando, at American Home Shield, we expect our contractors to be professional and treat you well. We would like to properly address your concerns. Please provide your contact number and property address to social@ahslink.com with "Consumers Advocate" in the subject line. A specialist will be in contact with you. Thanks!
update - please see previous post from 6/9 & 12. I haven't posted an update in a while because I was hospitalized as a result of multiple heart attacks. (Which were partially stressed related.) I also was trying to give AHS time to come up with a fair solution. Stupid me. Well during this time there was one positive thing and only one. I was finally contacted by a gentlemen who appeared to be "genuinely" concerned with our situation. Unfortunately he works for a company that is not so the only benefit thus far is that he was (and I say was cause I have not heard from him in almost a month) respectful and listened. He also offered to buy us some fans and to pay a small portion of... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jacqui, We are sorry to hear about this situation and we will be in contact with you concerning this issue. Thanks
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- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
