American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have been with AHS for all my homes for the last 8yrs. The wait times when you call are just ridiculous now but it is not a deal breaker. The last claim I had though, they sent out a new plumber and I did not trust his motives and requested a cash out to go with the usual plumber they send out. The shady plumber received almost $300 from the cash out just for coming out and lying about what he did ie he said he did a leak test in reality he was here 5mins and looked at the toilet flange since I already removed the toilet. I asked for a copy of his report to AHS to show his charges and they said, "we don't do any reports, it is all over the phone." To which I replied "so if I'm a plumber... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Richard, If you send your information to social@ahslink.com, attention, "Consumers Advocate", We will look into this matter and follow up with you. Thanks.
My water heater went out and placed my service request on line. The automation voice said I would be contacted regarding my request before the service request could be completed: Problems: 1.) I was never contacted by AHS 2.) I contacted the service provider who was assigned and the earliest they could come was 4pm the next day; huge problem because we have no heated water 3.) Called AHS to request assistance in expediting my service and sat on hold (I'm not exaggerating) for ONE HOUR AND A HALF! Only to be told that since I didn't speak to someone sooner at AHS the service would likely be delayed even longer if I switched service providers! This is my second time trying to use my... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Steven, When our customers are not happy..we're not happy. If you send your information to social@ahslink.com, attention, "Consumers Advocated", we will contact you and look into this situation. Thanks
I waited on the phone for 1 1/2 hrs before customer service finally came on the line. Had a plumbing issue and service technician was out to our home a week later on a Monday. He needed a part and today is Thursday still have not seen technician. Called technician directly and they have been waiting to get approval from AHS and cannot get through to customer service because of wait time. So here I am again waiting on phone 1 hr and 20 min. Trying to get ahold of AHS to get our issue resolved. Ridiculous!!!! I will be cancelling with this company!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I understand your frustration concerning this issue and I sincerely apologize for the inconvenience. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
I have been a client for 14 years! WAS! Started out low, premium and service call creeped up $10 every other year. Some years we used them, some years we didn't. Sometimes an electrician came out for $65 and flip a breaker! Garage door openers, smoke detectors Coverage are dumb! Appliances and pool equipment are essential! I had only a couple of bad attitude techs on the pool ( had to drive to far) and incompetent techs on the a/c ( fried internal parts and thermostat). Be prepared to pay pay for incidentals, bringing old a/c units up to code, that cost me $750. Appointments are not always the quickest. Current a/c problem ended up not being covered due to the fact of the new siding... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lawrence, We are sorry to hear about your dissatisfaction with your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
Have been an AHS member for 18 years. Just waited 52 minutes on hold for customer service even though the canned messsge stated my hold would only be 10 minutes. Then was told they could not help me in changing the automated contractor given to me. This has never happened to me before. Normally, customer service has been awesome and accommodating. Something has happened and the quality of customer service has declined. New CEO? Less employees? Not sure but I will have to see if I will be shopping for a new home warranty contract.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry to hear about the hold time and the issues that you have experienced. Please send us your information at social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you regarding your concerns. Thanks
FYI, a friend has had the AC out in her condo for a WEEK now. She has a policy with American Home Shield. American Home Shield has sent the same incompetent AC company out three times to no avail, now the incompetent AC company says the drain line is clogged and we need a plumber. American Home Shield says it will be 48 "BUSINESS" hours before they can get anyone else!!!!! When she calls them she is literally on hold for 40-50 minutes, no joke. This morning she placed a call and was put on hold with the reminder of how much they value our call. We drove to Home Depot, picked out lumber for a project, loaded it, drove home, unloaded it and went inside the hot condo and they answered with... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bill, If you can have your friend to send her information to us at social@ahslink.com, attention, "Consumers Advocate", we will contact her concerning this matter. Thanks
I have had a warranty for 4 years, I like the contractor they send out but their service is not good. I just spent over 27+ minutes on the phone for the third time trying to arrange getting my ceiling repaired from where a plumber had to cut into it to replace a pipe. I was told "my call was important" at least 35 times, clearly that was not the case.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ralph, We apologize for the hold time that you have experienced. If you need assistance regarding a service issue, please send your information to social@ahslink.com. attention, "Consumers Advocate", and we will be in contact with you. Thanks
long wait times, no manger ever calls you back. They dont sent right people out and take your money,
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Sherry, If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding this issue. Thanks
One Very Big reason for only 4 1/2 stars is they Do Not
"HONOR OUR VETERANS" with the Military discount they've Earned !
Shawna / Great state of Texas
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Shawn.
I really appreciate how quickly the online team responds!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Cammie. We are here for our customers. Thanks for the feedback.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
