American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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The wait times on the phone are ridiculous. I waited over 45min several times. If you could improve on this it will be most helpful.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Hazel, We apologize for the wait time that you have experienced. If you have an issue that we can assist with, please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
We called AHW for a well pump fix a plumber was sent out and it was confirmed with the AHW agent that the issue was covered. After conformation that this was approved Plumber fixed the issue and when he called the insurance to finalize the order they then denied the claim
Leaving me with the entire bill.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Sasarie, Please send your information to us for follow up. Please send to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
I called for an A/C service request. The A/C was blowing warm hair. AHS sent out a vendor (AMA Air). AMA Air said that AHS does not cover my problem and for $1300 they would fix it for me. I laughed and told the technician to leave. I felt this technician was trying to rip me off. I called a vendor that was recommended by my neighbor. They came out and fixed my problem which was a restriction. They charged me $500. AHS needs to be more careful with which vendors they make agreements with.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi David, I am sorry to hear about this situation that you have made us aware of. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will look into this situation and follow up with you. Thanks
I've had this company for several years. They hired a company to repair my forced air heater. The guy replace a motor, but didn't replace the fuses. Then in spring when a/c went out because of the fuse, they still demanded I pay the service fee. Also, my dishwasher went out. They sent repair man, who determined could not be repaired. I asked for check to get what I had (almond colored), they never sent it out, then when I requested it, they said I had to pay for another service fee to have another repair man to re-inspect to get the check I was already approved for. I've never received the check. I think this company is a racket.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Catherynne, We are to hear about your experience with your services. We have located your information and will reach out to you concerning this matter. Thanks
We have been with American Home Shield for 5 years and have found the promptness and attention to service to be exceptional. Claims have been honored without question and finalization and followup has been well handled.
Our intention is to continue with American Home Shield.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Vonda & Frank, We thank you both for the 5 years that you have been with AHS, and also for the wonderful feedback.
I've had AHS for many years and was happy with them for a long time. I didn't have to use them much, so there's that. However, when my central AC/heat system needed to be replaced, I learned that the trip charge was covered, but that's it. The $8000 system, that took 3 1/2 weeks and FIVE days of work I had to take off, was not even discounted. Furthermore, when the AC company caused a leak, which in turn caused the sheetrock in my ceiling to be bulging with water, AHS would not even help me in my negotiations with that company. Neither would they try to get the company to help me. On top of that, they refused to remove that company from their Contractor List, even though they... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We apologize for the inconvenience that this situation has caused you. We would like to reach out to you regarding this issue. If you send your information to social@ahslink.com. ,attention, "Consumers Advocate", we will follow up with you. Thanks
I have satisfied with the prompt attention and care AHS provides ever since I became a customer of AHS except one issue. Lase December in 2016, I had a service completed by American Air and Temp and made a payment to the service man. The company cashed out the check immediately thereafter. However, the sign of past due service fee has been always on till today. I have called AHS more than 10 times to make a correction and I got the same answer that AHS will make correction because I do not owe anything to them. But, I could not go through the service request online today because there is still the sign of past due service fee. So, I called AHS again to do it over. It has been 7... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Mira, I apologize for the billing issue and I will be in contact with you in order to resolve this matter. Thanks
So in general I think extended warranties and the like are scams, but a home warranty from American Home Shield has turned out to be a blessing. The home we purchased turned out to have a lot of "lemon" appliances. Literally nothing worked right, refrigerator, clothes washer, oven, etc. In each case, rather then stressing about whether I could fix it myself, whether we should buy new or fix, etc., I just logged onto AHS's website, and ordered up a repair visit. They took care of finding who to do it, scheduling, etc. Sometimes took sometime for second visits if parts were needed, but things got fixed, and I never had to pay more. In one case, the fridge was deemed irreparable, and they... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
When our customer are happy, we're happy. Thanks for the great feedback John.
First of all, you never can get ahold of a live person...it takes over 1 hour each time I have called. I recently experienced an emergency AC outage. AHS's repair service would take over 3 days to come out. The temperatures outside were 116, inside was 94 degrees. I was denied reimbursement by two departments because the contractor didn't have the time to wait on hold for 2 hours to receive prior authorization to fix the unit. I wrote a negative review on Facebook and their social media department picked up my experience. That department was able to reimburse me ...now why did I have to spend an entire day on hold, be denied twice before a nice person from "social media" paid my... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Bill, I apologize for the issues that you have experienced regarding your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will reach out to you regarding this matter. Thanks
I gave 3 stars due to the fact it took over a month to get our refrigerator fixed. After the 1st service we informed the service vendor not only was the water and ice maker still not working, but the temp for both refrigerator and freezer stayed on warm. We followed further instructions, nothing. They referred us to a plumber, which I was not aware of causing further delay. I called AHS, found out about the referral and ask what does a plumber have to do with the appliances's temp? Regardless of what I said they insisted that the oriiginal service vendor referred us and must know something we didn't. I could not budge them to reconsider the referral. Plumber came, could not fix issue... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello MJ. I sincerely apologize for the length of time that it took to resolve this matter. I do appreciate you bringing this situation to our attention. Should you need any further assistance, please provide your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
