American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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You're the best home warranty, thanks for your services
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for your feedback Miriam!
American home shield is the best insurance, they are professional
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great comments Miriam. We appreciate it.
Phone consultants were unable to deal with a service company that refused to bring back my parts and complete the repair. SR Executives dealt with it quickly once I figured out how to escalate.
1. Management of the service base does not exist
2. No escalation process exists for the customers.
3. All repairs have been completed but the process takes some work and patience.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Paul, We are sorry to hear about your experience with your services. We would like to reach out to you in an effort to resolve the issues that you have had. We will be in contact with you concerning this matter. Thanks
I have been calling American Homeshield since April to get my dishwasher/garbage disposal fixed. I have called 3 separate times and the last time, I spoke to a supervisor. He told me that per the notes, I never asked for a service request. Dude! Why else would I be calling? They had supposedly put a work order in and sent an email about the company who would be contacting me. They even suggested that I call them myself. I 've left messages with both companies that they gave me the #'s for. I still haven't heard from either company nor AHS! I will be consulting an attorney to see what I can do about this. I'm paying a lot of money per month for their sorry services and cannot get anything... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bee, I am sorry to hear about the issues that you are currently experiencing with your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you concerning this issue.
We have AHS coverage since we moved into our current house over 2-years ago. Overall AHS coverage and service has been really good, so far they have us covered on all the items we have reported for service since we started using them--over 15 service calls and counting. The negative side is that they keep changing service providers every year, so some consistency issues are expected depending the contractor that would be assigned to your case. All in all I would recommend AHS to any family or friend. Thanks!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Ruben, We certainly appreciate you telling us about the services experiences that you have had. We are pleased to hear that you are happy with the services that we provide. Thanks for the feedback.
Responsive and for the most part very easy to work with. Service reps are very knowledgeable and responsive
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Roland, We appreciate the wonderful feedback.
I have had someone out for my airconditioner now 3 times. Last time they sent 2 companies. The first one said I needed a new fan motor and then loosened the valves on the gas, He then said he would order the part.
The 2nd co came the soon after and said it was not the fan and charded me megabucks to replace gas and said the last guy opened valves.
Why should I have to pay for the gas when they screwed up.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sue, We apologize for the inconvenience of this situation. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding your concerns. Thanks
We called. Someone came and fixed our refrigerator fast.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback Kim. Thanks
They called me back right away set appointment . Trey with a 1 plumbing came to my house made repairs .he didnt have right part for tin faucet, but he ordered it, it came in. Trey returned at a later date and related faucet and everything is good.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your experience with your services Clyde. Happy to hear you everything is good.
I'm currently on hold with AHS for the last 30 Minutes. This is my third time calling today! I called earlier and was on hold for 20 minutes and was disconnected (or Hung up on). I called right back and was on hold for nearly an hour when I got an operator. I was disconnected again and that time I do believe it was some mistake from the operator. The reason I'm on hold in the first place is to dispute a $75.00 deductible that I already disputed last time I called AHS and was on hold for almost an hour. The operator I spoke agreed I should not be charged and just needed to confirm my problem was resolved with the plumbing company. They also set me up to have auto pay for my deductible,... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ash, We sincerely apologize for the hold time and the inconvenience of the issues that you have experienced. If you send your information to social@ahslink.com, attention, "consumers Advocate", we will follow up with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
