American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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This company's customer service is horrible. We waited on hold on multiple occasions because the automated service is awful. Hold times on average are 1 - 2 hours. Yes - that's 1 - 2 HOURS!!!! We've had a few claims over the last couple years as customers. Every claim is the same. They schedule to send someone out and provide a time frame when the service person will show up.... Every time it's been wrong and don't think about calling AHS, because of what's been stated above. I've now been on hold for 45 minutes trying to reschedule the appointment for AC service. 90+ heat for 5 days straight and expect another 5 more days. A couple months ago we had a claim on an outside water faucet.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Larry, We sincerely apologize for this situation. If you send your information to social@ahslink.com, attention, social@ahslink.com, we will follow up with you. Thanks
American Home Shield is the absolute best! I have had two different houses with them in 11 years time.
One of the houses was a 1.7 million dollar house and the other 274K, so a lot of difference in the homes. I was treated in an excellent fashion at both homes. I couldn't have had better service.
I love AHS's replacement policy of like kind. When the swimming pool heater had to be replaced because it couldn't be fixed AHS replaced it with a brand new one at $7,000.00. You can't beat that.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We really appreciate the wonderful feedback that you have shared. Thanks Barb!
AHS provides good home repair protection. We have been clients for approximately 5 years. The contractors for the most part are reliable, honest, and timely. This last time we had to wait two weeks for parts but they came in and were installed in a timely manner. Good protection to have for your home and at a reasonable cost.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks. We appreciate you sharing your service experience with us.
I hate thinking that this company kept my money for three months plus a service charge for a technician whom doesn't even try to see what the problem is any time you call this company they keep you holding for over an hour and some times on purpose hand up on you pretending you not there so really ask yourselves if is worth the trouble? i paid them a total of $275.00
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sandra, Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you regarding your concerns. Thanks
Service is great, Hard to reach by phone though:(
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Vickie. If you have any issues that we can assist with, send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
45 minutes to an hour wait for someone to pick up the phone. Not to mention, most of your CSR we deal with are rude, careless and do not provide the serviced needed in cases of emergency situations.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We are sorry to hear about this situation regarding your services. This is not the sort of customer service that we want for our customers. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
Most of my experiences with AHS have been OK. However I did have an issue with service/customer service on May 17, 2017. I requested service on my refrigerator for the water dispenser. It appeared that some kind of debris was also being dispensed. A Sears rep came out and told me it was a City Public Works problem and to call the city. I did and was told by the City that the debris was plastic particles and unrelated to the City water supply. So I called AHS and was on hold for at least an hour. Tried again later and the same wait time. So I used the online system. A private service repair man came out that day. He took the refrigerator apart and noticed that the reservoir... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Anita, I am sorry to hear about this matter. I will look into this situation and follow up with you. Thanks
I have only used AHS once but it was an excellent experience. My pool pump burned out and they had someone here the next day. He was very knowledgeable, and professional. He also found leaks. Two days after I notified AHS my pump was replace with a new one with all leaks fixed.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are happy to hear about the great service that you have received. Thanks for the comments.
Terrible terrible terrible service. Don't spend your time on this. I won't use it any more.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Steven, Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you regarding your concerns. Thanks
I placed a ticket in on July 2, 2017 for my AC. I checked the dashboard for an update an the notes say the Contractor was unable to reach me. I double checked my call log, text messages, and emails, and there were no missed calls, texts, or emails from anyone, let alone a Contractor. I called AHS and after being on hold for over 40 minutes, the call center rep was unable to find a new Contractor with an availability date and ended up having to re-submit my ticket. Still no response. So 10 days after making my call, I have not had any response for a AC in issue in July. That is just inexcusable. I will definitely be exploring my options when my current warranty expires since they... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lawrence, I apologize for the hold time and the issues that you have had regarding your services. If you send you information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
