American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I really like American Home Shield. It is the second house I have used it with however I think that the copay of $75 should be reduced as you pay x amount of dollars every month and many times never use it the different companies that are representative of what you need are always very professional and very courteous.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thank you for providing feedback about your services Joan, We appreciate the opportunity to improve our customer experience.
We had our air conditioner stop working the second night in our new home. I promptly pulled up our American Home Shield warranty online and opened a claim. It was easy and the repair company contacted us the following morning to schedule a time to come out. We received text updates from American Home Shield and the repair company was professional and worked quickly to get our air conditioner back up and running. We were very relieved to be able to count on AHS!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Marcelle, We appreciate the great feedback. AHS is the shield that is here for you should you need us.
Repairs for my washer have not been completed even though all parts ordered have arrived. Hopefully will be done on July 12th. I don't understand why consumers have to wait weeks before having repairs done on their appliances
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will look into this situation and offer our assistance to help resolve this matter. Thanks
When you call AHS, the tape recorded message answering states that the appointment for service is a mutually agreed upon time, between homeowner and service company. My experience was the opposite. I was told when I HAD to be at my property, based upon the convenience of the service company, when it was not a convenient time for me personally. I made arrangements to be at the house, and then the service company doesn't even show up during the window time of arrival. Stay away.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dave, We apologize for this experience, and we thank you for bringing this matter to our attention. We have located your information in our system and will be in contact with you regarding this matter. Thanks
Usually get someone out pretty quick. Had plumber out today. He is done.
The toilet leaking ruined tile hoping home shield will fix that too ?
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful feedback Pam, Thanks
Called on Thursday 7/6/17 to report a problem with A/C system. Received text message from AHS informing me that A-US Air Conditioning of Texas (US Air) would be contacting me within 24 hours to schedule an appointment. Received another text an hour and a half later informing me tat an appointment had been scheduled for today (Sat. 7/8) and provided link to their website for more info. Website info said rep would contact me the day before re time. No contact from them, so I attempted to contact US Air when they supposedly opened at 8 am this morning. No answer, so I left voice message. No response, so I called again at 9:40. It is now 12:35 and no response. In the interim, I attempted... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jeff, I am sorry to hear about this experience with your services, please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you regarding this matter. Thanks
Good coverage but bad communication. I have tried to get a charge removed from my account that I paid for at the time of service. I waited on the phone for over an hour and thought it was taken care of only to see the charge is still on my account. Frustrating.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Chris, I apologize for the billing issues that you have experienced. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you regarding this issue. Thanks
The providers with whom AHS contract have all been good and prompt. The main problem is AHS does not hire enough people to man the phone calls so that every you call the automated recording says :There is high call volume at this time." Then you wait often up to 30 minutes to speak with a person. Of course tell repeatedly to go to their website. However there are times when you have questions that can not be answered on the email system. PLEASE HIRE MORE STAFF and the problem would be solved. Also, sometimes the automated system does not understand my answers and I speak VERY clearly.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Judie, Your feedback is important to us and we appreciate the time you took to tell us about your experience with your services. If you need assistance regarding a service issue, please send your information to social@ahslink.com, attention, "Consumers Advocate". Thanks
I liked the vender that was working with me on my hot water heater which by the way took over a week and a half of vender coming out four times and at last was allowed by American home shield to replace the 11 yr old item .they like to put bandaids on items rather than replace them when they should. One day I was on the phone almost three hrs. And never had anyone respond. They at least could provide a system when they are busy that lets you leave a tele. number and call back when they can. Customer service is non existing. Would not recommend American Home Shield. Forgot to mention when it comes to collecting money they are johnny on the spot.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Suzanne, I sincerely apologize for the issues that you have experienced regarding your services. If we can be of assistance concerning these issues, please send your information to social@ahslink.com, attention, "Consumers Advocate" and we will follow up with you. Thanks
I had AHS for years. I finally cancelled after years of sub par repairman always trying to find reasons why they are not responsible or reasons to refuse service. ALSO they limit the amount they will pay for AC and will not repair noisy AC compresser even if it sounds like jack hammer.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Tom, We apologize for this experience that you have had regarding your services and regret that you have canceled your services with us. If you send your information to us at social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
