American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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VERY POOR customer service. The left hand does not know what the right hand is doing and communication gets dropped often. After several weeks of asking for service it got dropped a few times before they finally sent someone out, it was close to a month. I had a new heat pump installed with resultant solvent fumes in my furnace in the house that bother me tremendously. Contractor who installed was Multnomah Heating and they refused to come back. AHS tried to get 3 different contractors to come out for a 'second opinion', obviously none want this type of work and AHS did not follow up requiring many phone calls and hours on the phone for me. I still have the solvent off gassing making... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jude, We would like to offer our help regarding this situation. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
After much research, I decided to go with AHS. I'm currently in the middle of my first claim and the experience has been terrible. I went on their Facebook page only to read countless complaints! How did they get such a good review on here if not paid? Do not go with this fraudulent company! Below is an email I just sent to them. I am putting this in writing to have a paper trail. After reading countless complaints on your Facebook posts of the repeated offense, AHS is a lawsuit waiting to happen! Your customers are paying a premium, but not getting the services in return! "your call is important to us" and "Your home should bring happiness. Not headaches." Anyone reading your... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We certainly apologize for the hold time and the issues that you have experienced regarding your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
The problem is worst than when the technician worked on it and unfinished......very disappointed
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, Thanks for making us aware of this situation. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
How is anyone to appreciate a company such as AHS who does not fulfill their end of the contract, while a customer is shelling out money each month for crappy service? Last week on Monday, I contacted AHS to have repairs done for my leaking pipes and toilet. I thought I would try placing a service request online. I placed the service request in the early afternoon. When I did, the company that was assigned to me was Value Rooter. I received a phone call from Value Rooter around 5 p.m. The lady told me that they had received my service request and told me that they could come out Wednesday and that I needed to call on Tuesday during their business hours to see what time frame they would... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
I am sorry to hear about this situation regarding your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding this matter. Thanks
We have been on hold with AHS with the status of our air conditioner repairs. Every time we call its more than an hour of waiting on hold. No one answers and we eventually give up. The repair team and AHS does not respond efficiently. AHS has the worst repair status notification system. We have used them since 2009.. time to find a new warranty program. AHS just lost a loyal customer-
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Sorry about the hold time Stacy. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will contact you concerning this issue. Thanks
My husband and I filed a claim to repair our air conditioner and was faced with many obstacles. AHS dispatched a repairman that had no website and the only internet presence were bad Yelp reviews. The repairman was rude and said AHS will not cover the part for the repair (the motor) due to the intake vents being too small. This was a surprise to my husband and I because our home was newer construction and surely built to code. After many calls to AHS, a second repairman was dispatched. He said the motor was covered as there is no evidence the intake vents were improper. My husband and I will not renew our policy after this experience. We do not feel AHS contracts reputable... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Aerie, Please send your information to social@ahslink.com, attention, "Consumers Adovcate", and I will look into this matter, and follow up with you regarding a resolution to this issue. Thanks
Been trying to get my central heat an air unit fixed for 3 weeks now. American Home Shield set up an appointment for their contractor to come out to my home then canceled it without notice to me. We waited for the company to come out on the appointment date and time they never did mind you that i had already waited 2 weeks for the contractor to come out due to them being overbooked. When I called American Home Shield to inquire what happened it took 2 call and 2 1/2 hours to get another appointment set up for a later date. Every time I call I know it will take a minimum of an hour waiting for a representative. When requesting a supervisor there is never one available. I have called... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carina, I sincerely apologize for this issues that you have experienced. 3 weeks is a long time to wait for repairs. We have located your information in our system and will be in contact with you regarding this matter. Thanks
I got a home warranty from AHS when I bought this house, and I renewed it a few months ago. I have to say that I've been satisfied with them, overall. They do a good job coordinating the scheduling with us and the companies doing the repairs. They've been cooperative. I've had one particularly complex problem that they've stuck with me to help, and the people on the phone have been very empathetic with their suggestions and their help.
The only complaint that you may want to consider is that they have extremely long wait times on the phone. It's not unusual for me to be on hold for 50 minutes or more, even if I call at 8:30 like today.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We are happy that you are satisfied with your services, and we certainly thank you for the great feedback. Thanks
You guys get a lot of bad reviews. I was researching home warranties and at this point I don't have any issues but as I get close to retirement the money to replace stuff may be hard. After reading all this, I believe I'll find a different company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Rand, Please don't go.. If you send your information to social@ahslink.com, we will be in contact with you to see how we can best resolve any issues that you may have. Thanks
One of the worst customer service experiences I have ever had. Does not understand what a refrigerator that breaks 4x needs to be replaced and takes over a week to get a contractor out. Doesn't take responsibility for their mistakes and passes the buck for every problem they have.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ken, We would like to offer our assistance regarding this matter. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you to see how we can resolve this situation. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
