American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I called to notify AHS that the company they sent me did not repair the issue. I called 3 times and was on hold for over an hour. I told them how rude and unprofessional the company they sent me were. I basically was told either they send me the same company again to repair it or I would have to pay more fees to have a different company come repair my unit. I asked to speak to a supervisor. I left him a message and no one ever called me back. I was left with allowing the unprofessional people back into my home. Can not believe I even renewed my contract with AHS because this is not the first or second issue. I would not recommend AHS to anyone!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jasmine, I apologize to you for the hold time and the issues that you have experienced, If you send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you concerning this matter. Thanks
AHS was wonderful until we desperately needed them. We paid this company faithfully until one of our upstairs AC unit went out. An AC vendor was sent out and said the cost would be $3,000.00, well guess what AHS told us the repairs were not going to be covered. I cancelled our policy with them soon after, but was still receiving their monthly fees. I thought it was just an oversight, but it sure wasn't on their end. Talk about adding insult to injury! Thanks for all you do AHS, until you're needed. The commercial, I just saw on tv said you cover AC units, I know that's a lie, so I just wanted to sure this with other consumers. Our upstairs AC is still out and has been for months now, and... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We are sorry to hear about the issues that you have experienced regarding your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will look into this situation and follow up with you. Thanks
Everything has been great except they don't cover my portable after the cover blew off in a bad dust storm. Other than that all is great.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Corlette, We thank you for the feedback as it is important to us and we will use it to improve our products and services. Thanks
American Home Shield did a great job handling my issue, and what makes it even better is I scheduled the service from my IPad that evening and was called the morning of the next day. When technician arrived he performed the service explained the issue AC BACK ON AND RUNNING FINE! Thanks American Home Shield! 💯💯💯
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks John. We aim to please our customers.
American Home shield has been great since I first signed up, and the last job was no different.Keep up the great work.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback Laurenze. Thanks
Terrible Customer Service. Terrible choice of Vendors AHS sends. I am trying to complain got disconnected twice once while in the middle of the conversation with an agent. They don't call back as courtesy so obviously you are back of the line again.
I think as a tactic to deter people calling in they put you on loong holds. Shortest time I was on hold was at least 20 min any time of the day I try. I am on hold currently third time today for 51 mins and still continue to be on hold.
I am looking for alternatives to AHS now...
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Pratima, I apologize for the hold time and the issues that you have experienced with your services. We have located your information in our system and will reach out to you regarding your concerns. Thanks
AHS used to be the best, but lately their contractors are very poorly rated. When you call AHS you hold forever, or at least it seems like it!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carol, We apologize for the issues that you have experienced, if you send your information to social@ahslink.com, attention, "Consumers Advocate", we will contact you to address your concerns. Thanks
I invested in this home warranty after purchasing a 36 year old home over the winter. Our air conditioner froze up about six weeks ago and our washer and dryer broke in the same week. I submitted requests for all three and the person for the washer and dryer came out within a couple of days but was unable to get the part for the washer and fix it for almost two weeks. He was unable to fix the dryer because he said the ducts needed to be cleaned out and American Home Shield doesn't cover that. American Home Shield took several days to get back to me about someone for the air conditioner (we live in Tennessee and it was already HOT) only to tell me that they don't have anyone in our area so... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Lindsey, I understand your frustration regarding this situation and we would like to help resolve this issue. I have located your information in our system and we reach out to you concerning this matter. Thanks
We have a central airconditioner in our home that sounds like a jet airliner is in our living room. Representative said sorry we don't cover noises. Even though this is a very loud screeching/grinding noise guy said it needs to break first and he can fix it. I am not happy about this. I informed BBB. Also, no one from American Home Shield answers their phones. I was on hold at least 40 minutes and was disconnected. I had to get ahold of billing to talk to a live person. After 2 weeks still no resolution.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Frances, If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will contact you regarding this situation. Thanks
i am so upset until sending this review is the only piece i can get in my mind. I have been with american home shield for at least 9 years. I am so upset i cannot believe what is happening to me. I normally use ahs service maybe twice a years, or some years i don't use the service at all. Just knowing i have that security that if any of the major components in the home break i have their service gives me peace. Well i pay $659.88 plus a $75 fee per incident. I put in an order in 6/16/17 because my dryer was squeaking and their was water and oil on the floor around the dryer. I was unable to remove the lint tray around the dryer, i finally pryed it out and it broke . The service they sent... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ann, If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will look into this situation and follow up with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
