American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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follow up on my previous comments from approx. 2 hrs ago. I have been on the phone with AHS for 74+ min and I was just advised the ac unit I have, which is a Carrier has now been changed to a Lenox and I have no say in the matter. I will have a Lenox or the file will be closed. This is not the way to treat customers. If I had been told originally the ac would be replaced with a similar unit and not the same unit this would not be a problem but to give me a different unit to cover up someone not ordering.....
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, Your feedback is important to us and we appreciate the time you took to tell us about your experience with your services. If you send your information to social@ahslink.com, we will follow up with you. Thanks
6/1/17 called ahs as had problem with ac blowing hot air. 6/6/17 ac company came out and added Freon with a copay and advised the unit was old and this could be a temp fix. 6/20 called ahs to report repair did not work and to request service. 6/21 ac company called to set up appoint but could not come out til 6/29 called ahs and asked for another company that could come out earlier due to the extreme heat in AZ, 6/23 new ac repair company came out and advised unit needed to be replaced. AHS did agree to replace the unit and thank-you but this is now 7/6/17 and I still do not have any air conditioning. .According to ahs the unit was ordered 6/23 and available 6/26. The ac company went to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you can please send your information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this issue. Thanks
The lack of concern on your end - American Home Shield - has been very difficult, has lasted now 3 weeks, and is causing me to question why we have you as our appliance insurance company due to the extremely poor customer service I am receiving. In addition, the weather that was happening at that time was extreme heat, and since we are in the middle of summer, and the issue has NOT been resolved, we are still dealing with the heat. About 3 weeks ago on 06/19/2017, I called you - American Home Shield - to have someone come out to my home to take a look at my AC unit. When I called, I was on hold for over an hour, so I decided to hang up and request service online. When I requested... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Katie, I am sorry about this issues that you have experienced regarding your services and would like to reach out to you to see what we can do to resolve the issue. If you send your information to social@ahslink.com, attention, "Consumers Advocate", I will be in contact with you. Thanks
Today I cancelled this warranty having paying them for several years a monthly premium; in 2016, I called them about my heater and it took 3 weeks to get the right contractor to fix it. In this case the contractor(s) were the issue. Then in June 2017, my AC had issues, they sent the same contractor out to look at it 4 days later (6/22) who put Freon and didn't fix the leak but billed me $80 and then refused to come back out to service me. AHS tried to find another contractor but without success. I was displaced from my home for 4 days w/o reimbursement or anyone caring about it. Today, after hassling with AHS to get a contractor out to fix it and multiple calls to the contractor who... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are sorry to hear about your recent experience regarding your services and we thank you for bringing this matter to our attention. If you send your information to us at social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you concerning this situation. Thanks
These guys are great!
I called and they set me up with an appointment for the next day.
The gentleman that came out knew exactly what he was doing and took the time to work with me to show me how to operate the equipment.
Thank you so much, a really good service appointment.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the wonderful feedback Ilene!
I believe this company deserve any star at all, my AC was broke down 3 weeks ago and request a service and still I am waiting for them and every time I called I was on hold for more than 45 Min and I couldn't talked to any body after that I called new customer line and they answer my phone right away
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Sohrab, I am sorry for the issues that you have experienced. If you are still having problems with your services, please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
I do not know how the companies that AHS works with are chosen, some have been great and some have had to make several trips to get things back on track. We have had to get rid of 2 major appliances this year because they could not be repaired and AHS communicated quickly and completely our options to us. When we chose to purchase outside their selection and provided them the receipt of our purchase, they quickly cut us a check for the worth of our original appliance. They were polite, knowledgeable, and great to work with. I would definitely recommend them to others!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are pleased to hear that you are satisfied with you services Jennifer.
I have enough troubles with this warranty company:
LONG WAITS during ANY CALLS made out to them- be prepared to wait at least 40mins before you can even get a person on the line.
Ineffective business dealings: I had two warrantys with this company and had to cancel that warranty associated with a house that has been sold. They cancelled the warranty on the wrong house.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ane, We are sorry to hear about the wait time and the issues that you have experienced with your services. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and I will contact you regarding your concerns. Thanks
Was not informed well about how long
Process will take to put part in my AC unit
Had to call about ten times but no clear answer was provided
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Alam, I am sorry that you did not get the clear information that you were looking for. I will be in contact with you to answer any questions that you may have. Thanks
I recently had my water heater go bad in the night of course. American Home Shield surprised me very much by being so nice and helpful on the phone. They made it very easy to deal with this difficult situation. The plumbing company that they used were also very nice and competent. I had to pay exactly what my contract states, and not a penny more :) I'm thankful for their honesty.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the feedback Suzanne. Happy to hear that you are satisfied with your services.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
