American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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In general, American Home Shield does what it says it will. When I have a problem with one of my covered items/appliances, I file a claim, and they send someone to fix it (and I pay the deductible). In terms of them getting things fixed eventually, yes, this always happens for the claims I have filed. However, I've been dissatisfied with a number of aspects of how the process of repairing household appliances works with American Home Shield. First of all, when I file a claim, it usually takes a repair company a few days to contact me to make an appointment, and then usually a few more days for them to come out to my house to begin the repair process. If the appliances were of trivial... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jordan, I apologize to you for the inconvenience of the matter regarding your services and I will be in contact with you concerning this matter. Thanks
This is absolutely the worst service from any warranty company , we fought these people for 33 days with up to 120 degree weather. Could not get our Ac repaired , just excuses and a run around. They lie from one call to another, have no sense of urgency could care less about their customers. We finally had it repaired on our own total loss 5,000. Do not recommend this company save your money.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ben, I have located your information in our system and will be in contact with you concerning this situation. I apologize for the issues that you have had concerning your services. Thanks
The customer service was very bad,,after very long wait times on the phone,,still got no resolution
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Darren, I am sorry to hear that there has not been any resolution to this matter and I apologize for the wait time. I have located your information in our system and will be in contact with you regarding this matter. Thanks
No complaints at all! I have had nothing but good experiences with American Home Shield! The repairmen that have been to my home for repairs have always been professional, timely, polite and efficient! I recommend American Home Shield to family and friends quite often!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We certainly appreciate your wonderful comments Dawn. We are happy that you are enjoying your services. Thanks
I am not at all happy with the customer service or business practices of this company. I thought this warranty would provide convenience and the comfort of not having to break the bank each time there was in issue in my home. That has not been the case at all. Their contract services ended up marking up prices and attempted to charge for items I didn't even need. This is not for anyone who expects timely repairs, ease of use or good customer service.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Terri, I am sorry to hear this. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you concerning this matter. Thanks.
My 61 year old father-in-law has been without air conditioning for 5 weeks in the New Mexico desert where we've had temperatures in the triple digits. He notified American Home Shield when it first went out. There was a contractor there that could fix it that day, but American Home Shield said they had a preferred contractor. After realizing, more than just a few days later, their preferred contractor was too busy, they had someone from almost 2 hours away go to fix it. Wrong parts were ordered and/or damaged leaving my poor father-in-law living in a virtual hell because of American Home Shield'safety carelessness. He's forked over $700 for crane service to lift the a/c. He's paid what... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Heather, Thank you for bringing this matter to our attention, and we are sorry to hear about this situation. Please send his information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with your father-in-law concerning this matter. Thanks
My pool pump broke and someone was out the same day to fix it which I didn't expect. They fixed the problem in less than an hour and the pump was back to normal.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Gary. We aim to provide the best service possible for our customers.
I think the company is ok. But the contractors they hire are not qualified. Trying to get in touch with them takes more patience than one should be expected to have. The average hold time is 45- 55 minutes every day. I have been a member since 2001 and never really had to use them until recently and am sorry I invested 16 years of monthly payments in them, As of this date, I have been without a working refrigerator since June 7, 2017 with no resolve in sight.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Gloria, I apologize for the hold time and the inconveniences that you have experienced. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
We purchased a home with multiple problems, The home inspection was by a sister company. It has taken weeks to get something repaired. The evaluation process, then approval process, then ordering parts from "approved" vendors, is very tedious. Phone calls take over 40 minutes to connect.
The only things that work currently are AC and heating units that an outside vendor installed, since the AHS people were not given permission to do the right thing.
The damage caused by AHS not fixing a problem, drywall damage, flooring etc. so far is over $3,000.
We are still without AC in our bedroom wing.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jane, I can understand your frustrations regarding this situation. We would like to offer our assistance regarding this issue. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you concerning this matter. Thanks
WAITING TO FIND OUT WHY THE PART THEY ORDERED IS TAKING SO LONG. WAITING ON THE PHONE IS RIDICULOUSLY LONG, AND THEIR WEB SITE OFFERS NO UPDATE ON THIS.
I CALLED 3 DIFFERENT #S ON SEVERAL DAYS AND STILL GET NO PERSON TO ANSWER.
THEY MY CALL IS IMPORTANT, SO WHY THE HELL DON'T THEY ANSWER IT!!!
IT'S BEEN A WEEK SINCE THE PART WAS ORDERED AND IT'S EXTREMEMLY HOT IN TEXAS TO BE WITHOUT AC. I AM VERY ANGRY THAT I CANNOT TALK TO A PERSON FOR DAYS OF CALLING AND WASTING MY TIME ON HOLD.
CALL ME : 936-321-2984 KATHLEEN GORDON CONTRACT # 210999462
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Kathleen, We will be in touch with you concerning the issues that you have made us aware of. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
