American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Terrible customer service once they have your payments coming. A/C went out last night (Wednesday) requested service this morning online. Less than a hour a contractor with AHS called to schedule an appointment. Good thing right? Well the first they have available is next Monday afternoon. Not so good, it is going to be in the mid 90's all week here in the Carolinas. I called American home shield and waited on hold for FORTY THREE minutes. The customer service people that I was finally able to speak with told me once the contact a service provider they allow them 48 BUSSINESS hours to respond! That is minimum of 6 days and a weekend before they will even consider calling another service... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jack, All feedback is important to us and we will use it to improve our products and services. If you ever need assistance regarding your services please send your information to social@ahslink.com, attention "Consumers Advocate". Thanks
No issues with contractor but it has taken me 5 calls over past 2 days to just get someone to answer the customer service phone number (I waited up to 30 minutes on each call before hanging up). When I relayed this to the representative I was effectively told - tough, this is peak season and we are busy. My issues (double billing, again, of service fee and issuance of delinquency notice) was resolved politely and quickly (I hope, will check account in a weeks time to make sure they actually did what they said they would). This is not a one-off experience. The only way to contact customer service is via phone and it is horrible and frustrating trying to get through. I spent 2.5 hours... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kevin, I sincerely apologize to you for this issue regarding your services. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
Reasonable price.
Reasonable response time.
Quality service workers.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Clifton, We really appreciate the great feedback.
Had someone come out to my home spend less then five minute in my home looked at my Hot Water heater and said I needed a new one ask me for his $75.00 fee gave me an invoice that state need new water heater and left. He stated that some one would get back to me on installation of the new water heater. never heard anything. I call today June 15, 2017 to ask what was happening I'm told that my heater is not up to code and It would cost me $1300.00 to bring it up to code. I asked them from what form of government was it not up to code. they could not tell me.what government agency stated that it was not up to code. I asked them to send me a email that listed the code violations but they... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Victoria, I apologize to you for this unpleasant experience regarding your services. Our customers deserve better than this. Please send your information to social@ahslink.com and we will follow up with you. Thanks
We have used them twice this year and both times the results were positive. A replacement to our garbage disposal was done without any questions and a repair to our refrigerator was completed.
Technicians were prompt and professional
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Roger, We appreciate the wonderful feedback, and we are pleased to hear that you are satisfied with your services.
This company is ridiculous. The first service I requested from them was for my dishwasher which took almost a month from start to finish for them to repair. The guy came out, looked at it, and said we'll get back to you. During that time I had to call them after 2 weeks of not hearing anything. When I asked why I have not received an update, the lady told me it is not their job to give you an update. Second time I called for my a/c and set an appointment. Later that day my neighbor took a look at it, got it to work, so I called back immediately within the same day, and spoke with someone who cancelled the service. I still ended up being charged the next day which took over a week to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Charilynn, I appreciate you making us aware of this situation, and I apologize for the issues that you have experienced with your services. We have located your information in our system and will be in touch with you regarding this matter. Thanks
Unwilling to budge on their position over whether something was covered. Instead of providing me with the reasons why THEIR contract said something was not covered, they told me, "we're not technicians." When I specifically asked about the verbiage of THEIR contract terms, they told me, "you signed a contract."
Terrible company.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Shannon, We appreciate the opportunity to address this situation. We apologize for the inconvenience that this issue has caused. We have located your information in our system and will reach out to you regarding this matter. Thanks
I've only had positive experiences with AHS since I started my policy 8 years ago. In that time I've had several appliance breakdowns and AHS has helped me to resolve them all, including situations where they purchased a brand new air conditioning unit and a brand new washing machine for me, with no extra charge to me. Needless to say, I'll continue keeping my policy up to date :-)
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Tony, Thanks for the great feedback. We are happy to hear that you are pleased with your services.
I have had over 19 years with AHS and I have two homes that I have covered. When I had a problem with the contractor AHS would listen and send another technician. I hope they keep up with the good service i receive. There are so many other Home Warranty companies and I keep looking in case AHS does not work out, Cross your fingers...Phillip Vanek
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Phillip, Thanks for the great feedback and we are happy that you are enjoying your services. Please let us know if we can ever be of assistance to you. Thanks
I have been with AHS for a year now, almost at the anvil of renewal of my contract next month. The professionalism in resolving issues is not at par with the level AHS claims whenever a redressal or resolution is sought. In my case there was a wrong show of a technician and the vendor has slapped a service fee when I disagree on the service appointment date. I have been asked to follow with the vendor and the vendor tells me it is AHS that needs to be contacted. All in all, I'm completely frustrated with this exposure where there is scant respect for the customer.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Uday, I sincerely apologize to you for the frustration regarding this service issue. We strive to provide excellent customer service, and regret the experience that you've had. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you regarding this issue.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
