American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I just cancelled renewals for 3 homes because of my frustration with the lack of customer service provided by AHS. I paid for 2 service calls to the same incompetent technician to fix my dishwasher. The problem is still not fixed. AHS promised to send a different technician. Now they tell me there are no other technicians in my area. Yet, there are 30 appliance repair companies in the phone book in my area? They agreed to pay for a 3rd trip, but only if I agree to allow the same technician to try again. I don't have the time or the patience to deal with him, so I will take my business elsewhere. Do not try to call them unless you have at least 45 minutes to be on hold. And don't bother... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sissy, I am sorry to hear about all of the difficulty that you have experienced getting this matter resolved, and the time that you have spent dealing with this matter. Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you concerning this situation. Thanks
*******UPDATE******* Read my review from 6/7/17 Service is still terrible. I was never contacted by the installation company so I called hem. I was told they did. It have any dishwashers in stock but would contact me when one was available to set up Installation. On Friday 6/9/17 I was contacted by AHS/Service Master and I was told that my Washing machine parts were on back order until the end of July and the decision was made to to replace th unit. A unit was selected and I was told that the installation company would be contacting me on Monday the 12th to set up delivery on the 13th. I miss d a call from the installation company due to being at work when they called. I called back... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Carlton, This is certainly not the experience that we want for our customers. I sincerely apologize for this awful experience. I have located your information in our system and will reach out to you to see what we can do to help resolve this matter. Thanks.
This used to be the best Home Warrranty company up until a few years ago. As a customer of nearly 3 years, I used to swear by AHS. However, last year 2016. I noticed that their service has severely deteriorated. They used the worst contractors to service your repairs. Then they will get upset when you check out the contractors and site the enourmous amounts of negative reviews you find. Then if you ever have to elevate your concerns past the customer service reps (i.e. Contact their executive offices), They get mad as if it's your fault because the customer service department is rude and disrespectful. It took AHS 3 1/2 months to repair (replace) my washing machine. Before the repair... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tony, I am sorry to hear about your disappointments with your services, I have located your information in our system and will reach out to you regarding your concerns. Thanks
This used to be the best Home Warrranty company up until a few years ago. As a customer of nearly 20 years, I used to swear by AHS. However, a few years ago, I noticed that their service has severely deteriorated. They used the worst contractors to service yor repairs. Then they will get upset when you check out the contractors and site the enourmous amounts of negative reviews you find. Then if you ever have to elevate your concerns past the customer service reps (i.e. Contact their executive offices), they will send you a letter stating that they will no longer renew your contract. In all the years I was a AHS customer, I have had over 6 homes warrantied by then, including 3 at any... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We sincerely apologize for your experiences and we thank you for bringing this issue to our attention, please provide your information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you regarding this matter. Thanks
Our washer has been a problem for us -- and the vendors AHS authorized for service. It took more than one month and two AHS contractors to get our washer repaired. The first contractor, Ukon Services, was horrible, lied to us and refused to repair several items their repairman broke. I called and reported them, but my reception fell on deaf ears. Don't expect AHS to be customer service oriented. They're not. AHS is simply a broker who will not advocate or advise contractors on how to proceed or correct anything that went amiss. A second contractor called in for a second opinion did solve our problems finally after an approximate 10-day wait. This is the third time I've had problems with... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jeffrey, I apologize for the issues that you are experiencing with your washer and the inconveniences regarding this matter. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you, regarding this situation. Thanks
We have had a warranty with AHS on our primary home for 30 years and on our second home for 10. In all this time, there has been one case where AHS did not resolve our issues with the repairman for our washing machine. Otherwise, AHS has been responsive to our calls for service and has provided good, qualified technicians. In a recent experience with the replacement of our AC air handler, we have experienced a number of issues and, every time, AHS responded promptly. Most recently, they chose to send a different company to get a "second opinion" of the work done by the previous group and resolve the problem. This was an excellent idea as the new company found the issue causing the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi William, Thank you for the time you have taken to share your experiences with us. We're happy that you're enjoying our product.
After signing up and being told the waiting period is 15 days, now they say 30 day waiting period. :(
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Wan We apologize for the 30 day waiting period. Unfortunately this is standard procedure before the start of each contract. If you have any question regarding your services, please send your information to Social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
The contractors are terrible!! They tried to rip me off for $500 for a mistake they made.They wanted to break into the wall and re pipe. I called an independent plumber and he told me that they had stripped the valve and he was able to fix the leak without doing any of what they wanted to do.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Bruce, We sincerely apologize for this unpleasant experience with your services. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you concerning this matter. Thanks
Having a home warranty through AHS has been more problematic than helpful. After several lightbulbs blowing, and an inconsistent electrical burn smell, I called them to have someone come and find the short. The first company provided an inspection, then declined the work to the house. A second company came out, and said there wasn't any trouble, even when we showed him the original report, and areas of concern. After several requests for help, AHS sent a 3rd company. Even though all of them stated there was a significant wiring issue, and that there was a potential danger, AHS refused the claim, because it wasn't 'normal wear and tear'. When it comes to electrical, what would you... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry to hear about your problematic experiences with your services. I apologize for the difficulty that you have had and the 3 weeks that you have wasted on appointments. Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will look into this matter. Thanks
I have used American Home Shield for over 7 years, and IF I were American Home Shield, I would be WISE to listen to the customers regarding sending "D & F" rated repair companies out for service calls. That being said, you will have have overall good to very-good results IF you understand the following: 1). With rare exception, their contractors are rated D- to F-. (I checked after they came). Sometimes the rep is inept and will require a second person (another day off from work) to come out and troubleshoot the problem. 2). Except for plumbers, You WILL likely need to take (minimum) 2 days away from work for each call. Service reps do not engage in "guessing" what is wrong... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello David, Your feedback is valuable to us and we will use it to improve our products and services. We apologize for the hold time and any inconveniences that you have experienced with your services. Please send your information to social@ahslink.com, attention "Consumers Advocate" if we can be of assistance to you regarding your services. Thanks
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
