American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Not a fan at all, they only fix items that only benefit them. I had a pool heater go out and they sent some guy who was rude, didn’t want to be there and stated “I don’t care, I don’t need the money” AHS said the reason was due to a preexisting condition (we bought the house 4 months ago) and the pool guy never tested the water, don’t waist you money with this Company. When our contract is due we will be looking for a better Home Warranty, one who cares
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Steve,
I apologize for this unpleasant experience regarding your pool heater and the services that you have received. We strive to provide excellent service for our customers, and this is not an example of what we mean by that. We have located your information in our system and will be in contact with you soon regarding this matter. Thanks
I just want to say it is important to read customer reviews and especially the ones in your local area to give you an idea of customers service experience and they are treated and complaints handled. Those of you who included your reviews in the DC/MD/VA area ... kudos and thanks. AHS has been soliciting my mail several times and I finally took time to read the information they sent and it sounded good. I then researched the top 3 home warranty plans and AHS was listed first. I continued to read on the internet about the company and then found and read these various reviews. It seems no matter where you live AHS has horrible customer service in spite of being listed number 1. How can... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello,
All feedback is important to us and we appreciate the time you took to tell us about your situation. We will use this information to improve our products and services. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will reach out to your regarding your concerns. Thanks
Worst service ever received. Had a clog in plumbing line in house . Toilets wouldn't flush and had water backing up in drain in garage. Called ahs and was told they would send me name of plumber and I would pay 75 service charge. That was at 5 am. At 9 am got phone call back from a plumber they assigned and was told by person on the phone it could be next week before they could possibly get out to fix it. Not acceptable. What am I supposed to do go to gas station to use the toilet?. Called ahs back and was told my name was back in the que. And the usual time for call back is within 24 hours. Long story short. Never got a call back from anyone. It has been over 72 hours now and... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Laurie,
I understand your frustration regarding this unpleasant experience with your services. We sincerely apologize for this situation. Please send your information to social@ahslink.com, attention, "Consumer Advocate" , and we will reach out to you regarding this matter. Thanks
Well, we have been AHS customers for a long while. We 2 properties, one in Va. and one in Tx.. VA based, no problems really good service. Texas, that's another story! I'm going to name names in this case because folks need to know.... Less than a year ago we had an AC issue in Houston , TX Katy area; they sent out a service Rep. Airtronics ...they replaced the compressor and all was well for a week or maybe two and then the AC stopped working again but, this time something blew and there was oil and freon everywhere on the outside part of the unit and we were told that a pipe needed to be weilded and that freon would need to be paid for @ $80 per lb. and we needed 17 lbs. price for the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Keith, Thank you for bringing the situation to our attention, and we apologize the inconvenience of this matter. Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
Okay so you send back a response that you value my 12 years of loyalty but you are asking me to repeat to the same people the same thing that I have shared over and over to you. If you really cared why wouldn't you contact me. The Consumer Advocate area were the last ones to be rude to me which is why I submitted this rating in the first place.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jacqui,
Please provide your contact information such as contract number, or property address and zip code to social@ahslink.com, attention "Consumer Advocate", and we will be in touch with you. Thanks
I never do this but today and I really hate having too but I have had more then enough and I am going to speak out!!! I am a senior that works full time in the ministry, with a disabled husband, a ill son and a amputee sibling who lives with us occasionally. I have kept my home warranty for such as time as we would need major repairs in our home as I don't have a lot of physical help or income. However, I would not recommend American Home Shield to anyone, any place, anywhere for any reason. You would do better to save the yearly cost of this warranty in a separate account and earn the interest awaiting needed repairs to occur because at the end of the day most major repairs will still... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jacqui,
We sincerely apologize about your experiences with your services, and we value the 12 years that you have spent as a wonderful AHS customer. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will reach out to you to see how we can best resolve this matter. Thanks
Wow! The contractor sent out to address my problem was not qualified to do so, so now I have the pleasure of waiting another day for someone who can! Did AHS let me know? Not on your life!..and when I called and spoke to the Oh So Pleasant Stephanie she informed me they didn't have to call me if they didn't want too! So, good customer service is optional now? Really?!?! We have been with American Home Shield for nearly 10years. When we started the company was reputable and the contractors they sent out were nothing but professional. We were recommending them to friends and family alike. Over the years, the last 3 years in particular, the service has seriously deterioated. Customer... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tammeriol,
I sincerely regret this unpleasant experience regarding your services. Our customers deserve the very best service that we can offer. I have located your information in our system and we reach out to you to see how we can resolve this matter. Thanks
We have been customers of American Home Shield for the past 5-6 years. We purchased the best warranty program they had to offer because we have a swim spa. When we filled out out application we specifically indicated that we had a Spa and a heat pump to heat and cool our house. This winter during the coldest part of it, in January, our heat pump stopped working. We placed a service call, the technician for out area was too busy to come. My husband and I are in our 70's. It was 62 degree in our house, but he could not come. We called AHS again, they arranged for another technician to come from York VA. We live on the Eastern Shore of VA with a $17.00 bridge to come for Virginia Beach... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello,
I am sorry to hear about this situation that you have experienced regarding your services. If you can send your information to social@ahslink.com, attention " Consumers Advocate", we will reach out to you to see what can be done to resolve this issue. Thanks
This is the worst company you want to deal with ,with a water leak i reported since 5/31/17 no plumber
has been sent to fix the ongoing problem till today 6/7/17;continuously have been losing water , my kitchen cabinet wood is all messed up .i call all most every day sometimes i will be put on hold for
more than hour ,each representative the come on the phone has a different story to tell .Am so frustrated
you can never speak to any supervisor even if they tell you some will return your call. For the matter of fact i have been placed on hold for hours as am writing this review still waiting if some could assist me
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ngozi,
I apologize for the hold time that you are experiencing as well as the issues that you are having with your services. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
I've had AHS for approximately 5 years now. I've had ok service using them for 2 claims during this time. However approximately 3 weeks ago my clothes dryer went kaput. After putting in a service request I was told someone would contact me In 24 hours. After approximately 36 hours I received an email saying service would be rendered in 6 days UNACCEPTABLE. I then called and I spoke with someone and advised them that 6 days was not practical. She then scheduled me for 4 days. I then asked for a supervisor to ascertain why I couldn't get this service from the initial representative. While speaking with that supervisor I told him that 6 days was unacceptable for service and he said "sir if... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carlton,
I apologize for the length of time that it has taken to resolve this situation. I understand how unacceptable this is to you as well as AHS. We have located your information in our system and will reach out to you to help resolve this matter. Thanks.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
