American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Had American Home Shield Home warranty for over 5 years and was fine until recently. The fan on the outside AC unit of my home got very loud, so called for service. First they told me that the unit had to be broken, not working at all before they would send anyone out. I complained that the loudness of the defective fan was bothering my tenants and neighbors. By the time they sent someone out 6 days later, the fan had stopped working. The technician came and went out and only ordered the motor, of the fan assembly. When he attempted to take the fan off the original motor he could not get it off. He said he has to order a full assembly and the call would have to be rescheduled.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I apologize for this dreadful experience with your services. Our customers deserve the best services that AHS can offer. Please send your information to social@ahslink.com attention "consumers advocate" and we will reach out to you to see what we can do to correct this issue. Thanks
Horrible customer service and assistance. I've been with the company for almost 10 years. Made a claim twice with dishwasher and garbage disposal. Now that my AC broke they don't want to claim the damage or repair and they come up with a lot of excuses. PEOPLE there are many companies out there! They just lost one and hope this raises a red flag for those who wanted to join this company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Dan,
Thank you for giving us the opportunity to resolve this issue. Your feedback is valuable to us and we will us it to improve our products and services. Please send your information to social@ahslink.com attention Consumers advocate and we will follow up with you. Thanks
I contacted this company and received an email saying they would call me soon to give a quote. A man called very quickly and said he was with American Home Shield. He took some basic info, then put me on hold. I waited at least five minutes and he never came back on the line. Well, I was not happy as I am very busy in the process of purchasing a home and don't have time to be left hanging on the phone. I thought he would at least call me back after he got whatever he put me on hold for, but I never heard back. As a potential customer, this raises a HUGE red flag, as far as customer service is concerned. American Home Shield is not the only warranty company around.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bernard,
Thanks for bringing this issue to our attention, this is not the experience that AHS would like our customers or potential customers to have. Please send your information to us at social@ahslink..com and we will reach out to you regarding this situation. Thanks
I just wrote a review and didn't notice it had four stars. I would actually give them NO STARS
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Elsie,
I am sorry to hear about this issue with your services. We would like to reach out to you to see how we can resolve this matter. Please send your information to social@ahslink.com and we will follow up with you. Thanks
This company is pretty much hit and miss. I've been with them since their inception and sometimes it goes well, but when it goes bad it's very, very bad. My latest nightmare involves my garbage disposal. It died several weeks ago, I called in a claim. They said they didn't have anyone readily available in my area to service my disposal. They said that there was one company that was on their list for my area but they had been suspended. The companies name is Ruud Mechanical. Guess who called me to schedule an appointment. You guessed right, RUUD MECHANICAL! The inexperienced technician showed up, looked at the disposal, said he had never seen one like mine and said it was broken. The... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Elsie,
This is not the experience that our customers deserve regarding their services. We would like to see what we can do to make things right. Please send your information to social@ahslink.com and we will follow up with you. Thanks
I have been with them for almost a year. We are having septic tank issues and I called to make sure of what I was requesting. The automated system answered and I went thru the process on it. Today a plumber came to my house and said I do not handle septic tanks.......let me call the warranty company. We are not covered for the septic tank, which I can understand, but I was still charged the 100.00 fee for the service call which was the reason I called in the first place to make sure we were covered. So my advice is don't do anything with the automated system that you are directed to. Very disappointed with the handling of this claim.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Cathy,
I am sorry to hear about this situation regarding the septic issue. Please send your information to social@ahslink.com and we will follow up with you regarding this matter. Thanks
Don't waste your money! Horrible company! They rip you off and send it incompetent service providers who have to come 4 times to fix one thing! I have paid a few and they cash the $75 check for the service call and then I received a bill from
American Home shield telling me I am 30 days overdue ! I had get copy of cancelled
Check and had to spend money to fax it to American home shield because they won't accept an email! One time they sent an air conditoner guy who blow up my compresser and then put my valve in backwards! I can write a book!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bernadette,
I sincerely apologize for the issues that you have experienced with your services. We truly want our customers to be satisfied with the level of services they receive. Please send your information to social@ahslink.com and we will follow up with you. Thanks
This is my second year with AHS and my first claim. My a/c stopped working found out it's the compressor. Everything was fine from submitting a claim, scheduling with the technician, and even them showing up on time. My issues is that yes they will cover the compressor but I will still come out of pocket $800 for the refrigerant due to AHS only paying $10 of the $136 pet pound. I'm a single mother of 3 and do not have that kind of money laying around. This is why I opted for a home warranty. Now I'm out of the $100 trade fee why idk since I still have a broken a/c machine and now I'm cooking my two story house with box fans!! Thank you AHS! I will definitely be looking into a new warranty... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Andrea, Thanks your for bringing this situation to our attention regarding your services. If you can provide your information to social@ahslink.com we will look into this matter and follow up with you. Thanks
This company is probably the worst company I have ever had the displeasure of dealing with, they have 0 empathy for their customers, their agents all lie through their teeth and are extremely unhelpful and rude, can't grasp basic problems. I've called to try and get a claim sorted about 15 times, been promised callback almost every time (even been reassured after I said I don't trust their callbacks) , including a callback from a supervisor. Their ratings on this are completely fake and made up, just look at their BBB profile which has 94% negative reviews, they do not care about you at all, if you're starting to look at home warranty, run away from AHS and never look back.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Emil,
I truly apologize for this situation and your displeasure with your services. Our goal is to have happy customers by providing the excellent customer service experience that you deserve. Please send your information to us at social@ahslink.com and we will contact you to resolve this matter. Thanks
I was not satisfied with the servi
ce that was provided for my home warranty.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Peter,
I am sorry that you are not satisfied with your services. Please send your information to us at social@ahslink.com and we will reach out to you to see if we can resolve this situation. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
