American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
I submitted a claim with American Home Shield ("AHS") on April 29, 2017. It is June 7, 2017 and there has been no resolution to my issue yet. I am in day 40 of trying to get this problem resolved. AHS assigned K&J Mechanical ("K&J") to do repair work on my central air conditioning system and K&J has only come once to diagnose the problem and nothing else whatsoever. I have repeatedly called K&J with no result. I have repeatedly called AHS and have been placated and appeased with no result. I am at my wits end with both companies. They tell you that they are referring your problem to the Complaint Department and someone will immediately call you back, don't believe it, its a lie. In... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Genovie,
I am sorry to hear that this situation has not been resolved. We have located your information in our system and will reach out to you to help resolve this matter. Thanks
How American Home Shield is still in business, is beyond me. Eventually the way they rip their customers off will catch up to them. They advertise that they will cover your home yet, every time something goes wrong, they hit you with every single loop hole (every item in your home will be out of code) they can find. AHS will charge you the same amount of money as it would cost to call a company and have the work done but, you get to pay a yearly fee to AHS in addition to those costs. I have never been more disappointed in a company than I have been with American Home Shield.
Never use American Home Shield, you are wasting your money!!!
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ben,
I am sorry to hear about your experience with your services, and we appreciate the opportunity to address your situation. please send your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you regarding this matter. Thanks
I am realtor who want to try home warranty before making recommend for my client. I bought the warranty and there was 10 days grace period. But, when I wake up on one of morning and fine that we didn't get hot water. So, I made claim which was the day my contact start. I waited 4 days to tech to come out and 4 days later they call me and said they can't cover because it was pre existing condition. I ask them how would they know and they said there was hole in the water heater that effect the light of pilot. They expect to check water heater everyday? Usually you don't check water tank when it's working and I made claim when I didn't have hot hot water. Now they don't want to cover... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sue,
We're sorry to hear about your recent experience with your services. We value your feedback and the chance to resolve any issues that our customers may have. Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
It's easy to get into a contract with them BUT god forbid you actually need them for something big like a water heater or multiple repairs... the will fix it at bare bone BUT as soon as your contract comes due for renewal - you're out! They will try and put you in their lowest rated/serviced contract in an effort to force you out despite the amount of money you've invested in them. Pay them but don't ask for too much in return! Watch out!
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jo,
I am sorry to hear about this situation regarding your services and the repair issues. Please send your information to us at social@ahslink.com, attention "Consumers Advocate", and we will follow up with you regarding this situation. Thanks
AHS raised my rate from $600/yr to $1200/yr. Because I called several times last year because of leaking faucets. I have been with them for over 16 years. Needless to say I am not renewing and in the process of switching companies. I give them a BIG "F"
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Joy,
I am sorry to hear about this situation, please send your information to social@ahslink.com, attention, "Consumer Advocate", and we will look into this situation. Thanks
I have had nothing but problems with this warranty company. I put in a plumbing problem request a few weeks ago. They sent out a plumber who would not look at my situation until I paid him $160.00. My contract indicated that I would have to pay up front fee of only $125.00, but I tore up my first check and paid the plumber the $160.00. To make things worse, the plumber could not fix my problem. He said he did not have the equipment that would require him to dig a hole 20 feet deep so I would have to get someone else. I complained to Home Shield, but they refused to do anything about it. I had to get another plumber on my own and pay his full charges. This company is the worst company I... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Everett, I am sorry to hear about this situation, regarding your services. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you and look into this matter. Thanks
Had this coverage for over twenty years but the service has become deplorable. Prices are outrageous and they recently lost our payment with no excuse given and no apology. Now you are required to prepay when ordering service on line. We're dropping it after being completely dissatisfied.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, B. Stark,
I sincerely apologize for the issues that you have experienced with your services recently. We value you as a customer, and would like to see if we can resolve this matter. Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
Terrible customer service. My Central AC compressor went out a week ago and still no replacement part. I was put on hold twice my "customer service" and the call dropped on their end. The third call I demanded not to be put on hold and was informed that "customer service" cannot solve any issues with getting parts to their service vendor. I requested to speak with a Supervisor and was told to expect the call with in 3 days. Do yourself a favor, avoid the AHS scam.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Rick, I apologize for this terrible situation regarding your A/C. If you send your information to social@ahslink.com, attention " Consumer Advocate", we will assign an associate to contact you to help resolve this matter. Thanks
I was with American home shield twice, they don't want to fix anything. My outside faucet broke, the told me if the plumber broke it would be covered. What kind of mess is that. So of course they did not fix it. The other time my Air condition went out, the told me since I did not have a yearly inspection, they were not going to fix it. no where in the contract said that. Do not waste your time with this company. I will never get this company again. And yes, I dropped them again.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nat,
I am sorry to hear about the issues that you have experienced with your services. All feedback it important to us and we appreciate the time you took to tell us about your experience. Please send your information to social@ahslink.com attention "Consumer Advocate", and we will follow up with you. Thanks
Called to report a leaking pipe. Vendor responded very quickly and called me same day to schedule the visit. We could not agree on a date next week, but vendor commited to calling me later in the day if she could work out a Saturday call. I fully understand that all work within a 4 hour window but the Vendor agreed to an 0800 stop and that I would be the very 1st stop. At 0900 we hadn't received a call from anyone updating us. I called and left a message for them asking for an update. No response, went to voice mail. I called ASH to see if they could reach. Agent stated they couldn't reach them either but that she left a voicemail on the emergency line. But she asked to wait a little... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello R. Deauzat,
I sincerely apologize for this issue. We strive to provide excellent customer service,and truly regret this experience. If you send your information to social@ahslink.com, attention " Consumers Advocate", we will follow up with you regarding your concerns. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
