American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
We placed a service order on 4/28 for two appliances; the first was a microwave that was replaced by Greenway home services a few months ago. The second was for a laundry machine. The microwave door does not close correctly and severely inhibits functionality. We called and had a technician sent to check out the issues. First they could not locate a serial number on the microwave(Mind you this is a microwave that was installed by American Home shield, and its contractors) and literally told us he i didn't know what to do. The Laundry machine is still leaking. In Total the technician spent probably 15 minutes looking at the issues. Where as i have spent hours on the phone trying to get... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jeevan,
I apologize to you regarding the service issues that you have experienced. I can understand how disappointed you are feeling with your services. Please send your information to social@ahslink.com and we will follow up with you to resolve these issues. Thanks
Best Way Mechanical gave me a time between 8a-12p to come by and fix my air conditioner. I had to take off from work to make sure I was at home at their specified time only for them to arrive at 2:45p! I understand being late what I don't understand is having to call them to find out when to expect a technician when they should have been calling me to inform me that the technician will be late. My whole schedule was thrown off because of Best Way Mechanical unprofessionalism. But then I thought...the problem isn't BWM it is you AHS you claim to want to provide quality service to your customers but then hire the worst subcontractors you can find to do the job. And what's worst is that... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Katrina,
I sincerely apologize to you for this situation regarding your service, We thank you for bringing this matter to our attention and will assign a social media specialist to contact you regarding this situation. Please send your information to us at social@ahslink.com and we will follow up with you. Thanks
This is a total SCAM! They make so many stipulations that you can never file a claim that is if you can ever get anyone on the phone to discuss. If you do not have detailed maintenance records for the life of the item whether it requires maintenance or not they don't pay. They also refer you out to overcharging technicians from companies you cant even find reviews on. AVOID!
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Larry,
I am sorry that this has not been a pleasant experience with your services and the difficulty you have had reaching someone to discuss this matter with. Please send your information to social@ahslink.com and we will assign a social media specialist to contact you regarding this matter. Thanks
Sorry to differ but I had AHS for over 20 years at 3 houses at the same time. They became very difficult to deal with on claims and buy outs of appliances that could not be repaired. I tried Fidelity Home Warranty on my residence house as a trial and could see the difference in better service and better contractors with them. Since they all my houses have Fidelity.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jay, We appreciate the time you took to tell us about your experience with your services. We strive to provide the best service possible for our customers and regret the experience that you have had. Please send your information to us at social@ahslink.com , if you have any questions and we will be more than happy to answer them. Thanks
After reading several customer reviews,it is quite obvious that AHS tries to be professional and competent,
but they have way to many unsatisfied customers for me to consider them as my service provider!! All these companies have the same thing in common when it comes to claims,...if there is the least bit of
a question on a valid coverage,..they balk at paying. That insults the intelligence of the customer and
leaves a bad taste in the mouth of the consumer,not to mention lousy customer service! Shameful....
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jordan,
Your feedback is important to us and we will us it to improve our products and services. We strive to provide excellent service to our customers, and regret any unpleasant experiences that our customers may have had. Please send your information to social@ahslink.com if you have any issues that we can help with. Thanks
We have placed a couple of service calls with AHS. The first one was when our oven failed. We made several calls to find out the status of the repair. It took 6 weeks to get authorization for a part to be ordered. That means 6 weeks without our oven. Currently we have a repair order in for our central air unit. The tech said he believes the whole unit should be replaced as it is over 16 years old. However, AHS has only authorized the compressor to be replaced. Now keep in mind that AHS only pays $10.00 per pound for refrigerant and the company putting the compressor in charges over $100.00 per pound. A new compressor holds about 7 pounds of refrigerant. (Do the math) Now,... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Todd, I apologize that it took so long to get the authorization needed to make the repairs. Our customers deserve the very best service that we can provide. Please send your information to social@ahslink.com and we will look into this situation and follow up with you. Thanks
I have been a customer of American Home Shield (AHS) for 19 years. My problem is with one of my garage door openers that is 25 years old. The garage door failed to close on 5/22/2017. I have previously had AHS service on this unit in 4/2017, 6/2016 and 7/2015. Since this would have been my 4th call ($75.00 each) on this unit I decided to phone the company. After speaking with service rep Sandy I was transferred to the "Authorization Unit" and spoke with Tanika. No progress so I asked Tanika to have her supervisor contact me. On 5/23/2017 supervisor Amy called. After speaking with Amy she suggested that she have a different contractor come out and look at the unit. I agreed and he came to... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bill,
Thanks for bringing this situation regarding, your garage door opener to our attention. If you send your information to us at social@ahslink.com we will contact you to help resolve this matter. Thanks.
American Home Shield provides poor customer service. The following issues have occurred including extremely long waits to speak with a customer service representatives as much as 40 minutes after four days of attempts. Whenever you call morning, noon, or night, the recording indicates that there is a wait of longer than 10 minutes. Also, the customer is held strictly to their contract, however, American Home Shield has changed its policy regarding payment for service fees. This change was never communicated to the customers in writing. American Home Shield does not vet the companies providing service to its customers. Some of these companies have poor ratings similar to American... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello,
I am sorry to hear about the experience that you have had with your services. We strive to provide excellent service, and regret this situation. Please send your information to social@ahslink.com and we will follow up with you. Thanks
I had American Home Shield. We had a leak in the water heater and they sent a company in two days. We replaced a 12 year Bradford White unit with a 6 year Bradford White unit. The plumber replaced copper pipe for the pressure valve with PVS and had to do an upgrade by cutting a hole in sheet rock no wood and pushing a 3 ft. 6 inch pipe through it. We paid a little under 600.00 dollars. They also did not fix a bearing on my washer or replace it. It makes a great deal of noise and vibration when it is spinning.
Needless to say, we did not renew.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Anthony, We appreciate the opportunity to address your situation. I have located your information in our system and will reach out to you regarding this matter. Thanks
We have been with American Home Shield for 4 years. Yesterday we requested service for a leaking faucet in our guest house. The plumber came to the house today but when he phoned AHS they told him the guest house was not covered. Our contract specifically says "Single Family Residence under 5,000 square feet and Guest unit." This is the first page of the contract which includes our address and the annual/monthly cost and signatures. I called AHS, waited on hold for 30 minutes, then was told it wasn't covered. I read the contract to the AHS representative but she insisted it wasn't covered -- even though my contract say it was. I asked to speak to a supervisor and was put on hold again.... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello,
I due apologize for the hold time and the issue that you have experienced regarding your services. Please provide your information to social@ahslink.com and I will look into this matter and follow up with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
