American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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We had an issue with our A/C unit. The service tech came out with in 2 days. Then the company sent salesman out to try and sell us a new unit. We decided on repair. They ordered the part and we called them 8 days later to see if they got the part. They gave my wife the phone number to the parts distributor and told her to call them only to find out they have had the part for 2 days and we're waiting for the contractor to come and get it. They sent a technician to our home without the proper tools to complete the job. They rescheduled and the tech called 2 hours late and he still didn't have the proper tools. This has been going on for almost a month and our unit is still not repaired. I... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kyle,
I am sorry to hear about this issue with your A/C unit and the length of time that it has taken to resolve this matter. We strive to provide excellent service to our customers, and I truly regret this situation. Please send your information to social@ahslink.com and we will follow up with you. Thanks
When i bought my house the seller paid the home warranty i had an issue with the plumbing they sent a company out who could run the snake unless the toilet was taken up and the charge an extra fee for that cause its not covered so they claim they could find the clean out which was right in front of my house it was awful .2nd time i needed outlets repaired and they were burnt spots on plugs he says ahs dont cover them unless the cord is falling out Wow so my house can burn down And i still have electrical plug not working. He was only interested in if i wanted to sell my carport in my backyard? ??? so i havent had a good experience with this company.i tried them because my sister said... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Vickie,
All feedback is important to us and I appreciate the time you took to tell us about your experience with your services. We strive to provide an excellent service for our customers, and I regret the experience you've had. Please send your information to social@ahslink.com and we will follow up with you. Thanks
I have called the representatives at American Home Shield twice in the last year. They were pleasant, well trained, and quick to get started to help us resolve our problems. They followed up to make sure that we got the contractor help we needed. The warranty covered everything we expected with no problems or hassles. We had an AC unit not working. Their contractor was outstanding. They repaired the unit quickly and took great care of our home during the repair. Our expense was the refrigerant, as described in the warranty. We then had a water leak from a faucet that stopped working properly. The faucet was one of two in our master bath. They paid to replace the bad faucet, and... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Mr. Leahy,
We're delighted to read your feedback about your service experience. Thank you for taking the time to share your positive experience. We aim to provide the perfect service for each customer.
I have been with this company since 2010 when purchased my house. This is the first time I have used this company in 7 years and their repair service sucks. The tech was very unprofessional and got frustrated because I asked too many questions and said call another company. Never completed diagnosing my problems with my air unit and I am still required to pay the $125. I am very disappointed with the 2 star rated company they sent to my home.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Ann,
I apologize for this dreadful and frustrating experience with your services. We would like to resolve this matter, and have your A/C repaired with the excellent service that you deserve. Please send your information to social@ahslink.com and we will reach out to you. Thanks
I have been with AHS for many years. Sometimes I put in a service request, and never receive a call from the service people. I have found that they do not have enough service people for my area. One of the plumbers that came to my home was not licensed. This I discovered from the City of Chicago after they caused $30,000 worth of damage to my home. I put in a service request last Tuesday, and I am still waiting for the air conditioner person to come. Today is Monday of the following week. I don't know, but I think that's a long time to have to wait. It's looking like rain, so he probably won't service my unit today either. They don't follow-up on the calls to see if you have been... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Cynthia,
I am sorry to hear about the issues that you have made us aware of regarding your services. This is certainly not the service that we pride ourselves on. I have located your information in our system and will reach out to you to begin the resolution process regarding this matter. Thanks
Tech came over to look into my pool heater problem. He analyzed that the switch membrane is broken and so is the controller. Claim that my controller was busted due to wire eaten by rodents. They can only repair the membrane but not the controller. Since I know a little about pumps I recheck the controller and it is working. Retape all the wires and then call AHS and informed them that I need only membrane fix. They said they could not do it since it has to be done all together. Told them that I will just buy the membrane and send them the bill. Customer service refuse. Do not understand why since my controller is still good, why repair it. Paid 75 for the contractor but have not heard... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Benjamin,
Thank you for bringing this situation to our attention. I can understand your disappointment and frustration regarding this matter. I have located your information in our system and will be in contact with you to help resolve this issue. Thanks
Use to think this Co was great. Going down hill. Needed a plumber but they couldn't get one to come out. Had a flood. Had to hire my own plumber. Only have one Pool Company and so far they are not reliable. I'm frustrated with AHS.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Ruth,
I apologize for this issues that you have experienced with your services. Please send your information to social@ahslink.com and we will be in contact with you to see how we can help resolve this frustrating issue. Thanks
AHS has saved me thousands over the years. we would be lost without them. highly recommend to any home owner.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Mike.
My seller purchased this warranty for me when I closed in December and based on my recent experience I would have to say that AHS sucks and you definitely lost 2 customers seeing how my sister was interested in a purchasing a warranty as well. I has taken 5 weeks for me to have my refrigerator fixed. 5 weeks without a refrigerator for a VEGAN is very costly! The time that it has taken to repair my refrigerator is unacceptable. I've worked from home to have repairmen not show up! After spending hours on hold I was finally given my $75 fee back which must be coming via satellite because I have yet to receive it! In December I will be using another company based off of this experience.
I have had AMERICAN Home Shield on my homes for about 15 years now and ever year they raise their rates. Last year we had to call the about the same issue over 7 times and the companies that they partnered with could not fix the problem properly and since we had so many calls they raised our rates to $2000/year. I then called Choice and signed up for about $650.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Matt,
All feedback is important to us and we appreciate the time you took to tell us about your experience. I regret the experience that you have had with your services, and if you send your information to social@link.com we will follow up with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
