American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
Absolutely untrustworthy. Terrible customer service. Very uncooperative. Do not deal with this company. Their providers complain about the pay they receive from this company. I have called more than a dozen times in the past six months to resolve a problem. I am not happy.
They will never replace anything! My a/c had a leak they would not authorize a leak check to get it repaired so the ac company would come and add refrigerent at MY expense $100 a lb. They don't cover refrigerent. They get the worst contractors they can find, I waiited 2 weeks one time to have my heat repaired. Then they wouldn't renew my policy thank god, because I used it too much!
Do not waste your time with this company. We have brown rusty water coming from our 20 year old hot water heater and this company has refused to replace it. We have spent hours on the phone trying to get this matter resolved. Although not only there technician and one we hired on our own have told them it needs to be replaced immediately. There hold times are outrageously long. We never can speak to the right person. This company is a complete waste of your money. They will straight out lie to you time and time again. When we called our attorney and told him what was happening he was so angry about there practices that he told us he will file suit on our behalf for free. NO COST AT ALL.... Read More
I had an issue which I wasn't sure if it was electrical, plumbing or what. I put in a request for service and had to wait a day for service (meanwhile can't use toilets or water, etc) I also started a chat and explained that I had sewage backup in my shower so time was important. The service contractor who came out was not able to fix the problem, had to wait another 24 hours to be contacted. Found out not covered so I wasted 2-3 days and $75 and problem still not fixed. The person I talked to on the phone had zero sympathy for my situation. Boo on you American Home Shiled
December 16, 2016
I’m looking for a home warranty company to replace American Home Shield.
I’ve been without a washing machine since I submitted a service request on November 26th.
Their excuse is that they can’t find parts. Surely, in the USA there are parts available for a Whirlpool washer.
I feel sure they’re shopping (slowly) for the lowest price, and don’t want to replace the machine.
Please call me immediately. I have called ten times in 12hrs to check on the status of an expedited order on my furnace. It is 25F outside and the furnace has been out all night and day. My 2 kids are freezing. Even after making this an expedited service, neither AHS nor the contractor, Temp-a-cure Inc, has called me. This is the second time you have done this.
Pathetic customer service. No respect for your jobs and your responsibility. I've been paying a monthly fee for ten years and when I have an emergency you fail to do your one simple job. Twice! Useless service. My account number is RN#179655772. Call me and rectify the situation.
12/12/16 I submitted an online service request for a GE washing machine, leaking water from the bottom. Tech arrives 12/15/16, performs his diagnoses and tells me the transmission is no good and he's gonna have to order two parts. I asked if AHS informed him of the issue before coming out? He shows me the service repair request that stated "NOT WORKING". Now, I have to wait another week for parts and an appt. I've had AHS for years, maybe used them three times and I have experienced the same problem each time. Having to wait additional week/weeks for the part and actual repair to be performed. It is without a doubt unfair to the customer. We have to pay that service fee, spend $$ for food,... Read More
Our experiences have been wonderful. We will always have American home shield! We have used them twice and they have been amazing every time. Thank you for helping us with our home needs.
The company scheduled the repair for the next day, very fast. The contractor was very clean and friendly. I had a great deal of confidence in him. He found the problem and said he needed to get parts. I thought, "Yea, right. I'll never see this guy again". I was wrong. He was back in timely fashion with a exactly the right parts and repaired the problem in no time. He made it look easy.
As he was leaving, he noticed a small leak on a faucet next to the house and offered to fix it. All it needed was an adjustment. Now, THAT's service!
AHS sent an AC company to repair the duct work which created condensation through the ceiling. It took 4 visits and the company left a mess and broke the access panel framing. I took pictures and sent them to AHS and the AC company. It's been over three months with no response after I attempted to follow up four times. AHS has no customer service and the companies they send out must be lowest bidder. I had a similar experience when they sent a pool repair man to fix the leaking pool pump. They didn't do it right the first time and it leaked again, this time flooding my back porch and we had to rip out the carpet, but that's not covered. "it's considered secondary damage" AHS. Now it... Read More
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
