American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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My family has been customers for over 15 years. I am finding that they don't value their word, my mother’s stove went out on Thanksgiving they sent out to techs both stated that there is a chance if they repaired the stove it would still catch fire. AHS still felt that it's safe to repair the stove; it's not their home in jeopardy of fire. What kind of service is that, 2 techs stated it could still catch fire, we have been paying faithfully for year and this is the service we are receiving. I am sure there is a better home warranty out there somewhere!
Goodbye AHS!!!
AHS has an easy claim filing process. They have a very quick response time. The contractors the send out are professional. The contractors come in find the problem and fix it timely. The contractors clean behind themselves and makes sure the appliance is working properly. AHS does a follow up to make sure you are satisfied with the services you received.
I have been extremely please with the service plan I have with American home shield. It's nice knowing that if anything happens out of our control we have insurance that will assist with unplanned expenses. Thank you for providing excellence in your company.
American Home Shield warranty (A Service Master. Company) SUCKS!! My refrigerator broke three weeks ago. I called them at least 12 times (800-345-411) and no knew how much longer the wait would be for my part. I was immediately placed on hold every time from 12 to 30 minutes. I spent anywhere from 30 minutes to over 2 and a half hours on the phone when I call AHS!!! On 12/5/2016 I called and was told my part was finally ordered and would be shipped to their contracted repair service shop and should arrive at that shop on 12/15/2016!!! Once the shop receives the parts they will contact me to schedule a repair date. Unfortunately I will out of town for the holiday starting the 17th. That... Read More
Had absolutely no problems with the very professional young man who arrived on time, explained what needed done, fixed the problem, and departed.
I am a Realtor who's company works directly with American Home Shield. Multiple clients have given me their horror stories and never again will I recommend such an incompetent company. Please do yourself a favor - to elsewhere.
Please read this and RUN to another company. All I want is my shower to be repaired. It is a single handle Delta that drips. I contacted AHS and four days later they sent a licensed plumber to my home. When he arrived, he took one look at the handle and said he did not know how to remove it (it has a small set screw). He then collected his $125 and left. I called AHS and they sent the same plumber with his supervisor. I was then told that they would have to remove the entire wall and most of the shower to do the job. I was also informed that it was not their job to replace the wall, just the valve. When I asked why they just cannot replace it from the front, I was informed that... Read More
Please, Folks, consider all policies before choosing. I had AHS for several years (my mistake - believed the "#1" hype.) For me, they are TERRIBLE: 1) phone-in times for a representative regarding repairs or questions are interminable - they say to go on-line, 2) choice of contractors is EXTREMELY limited, 3) an A/C replacement cost me $500 out of pocket; they limited the size and type on which they would pay, and the contractor's work had a leak, 4) on a water-heater replacement in the dead of winter, it took two weeks and cost me the deductible PLUS $320 (hookups were not included although the wording on the contract leads you to believe ALL hookups are included), 5) microwave took two... Read More
worst company ever! they never tell you that stuff is not included with the home warranty. you have to get additional addons to cover every appliance in your house
I am reading these reviews and thing what state are they in?? I have had this warranty working on 3 years, and I cant wait for cancel them.. every-time I have an issue I experience extended hold times when called in for a repair.. I had a couple issues during the weekend (after hours) and their after hours policy is terrible.. the contractor has 48 (BUSINESS HOURS) to respond to your claim.. so if you have an issue on Friday night.... it will be Tuesday at the earliest before the contractor has to address the issue... In the mean time you hung out to wait all weekend. I called the sales line to complain and spoke with an account Executive that told me "in so many words that if I am not... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
