American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Everything went well from making the service call to getting a vendor to my house to look at my garbage disposal. He was able to fix it instead of replace it and he even put up with my nosey dog who needed to always see what he was doing. I don't remember the vendors name, good nice guy!
We needed our dishwasher fixed and making the appointment on line was seamless. Within 24 hours we received a call from the repair service and they arrived on time the next day. We needs to order a part and when it arrived they installed it and the dishwasher is working perfectly.
It's was efficient. The contractor was on time, professionally dressed and provide the necessary repairs as needed.
My kitchen faucet broke and I was expecting the worse. AHS was able to provide me with a competent and professional plumber in a timely manner. The faucet guts were replaced and we were up and running in no time. It was a very good experience.
When my central a/c stopped working, I immediately called customer service. The rep told me that I should expect to hear from the a/c tech shortly. The repair tech called me within hours and made an appointment to come to my rescue. He arrived on time and in short order had my a/c back in working order.
My most recent issue was resolved very quickly. My a/c wasn't kicking on. It turned out that I needed to replace my thermostat. It was replaced quickly, and I haven't had any issues since.
Contractor arrived a little early and had to leave to get a part but did it within 10 minutes, He was very nice and worked quickly. No complaints at all.
Am Home Shield is hard to raise by phone.
Their user portal is pretty good but leaves no room for comments towards specific issues.
I had a kitchen faucet that was frozen up and would not move from on sink to next.
Also the combo sprayer would not disengage from body of faucet.
Since the water still flowed threw, they deemed this functional.
I had them comr out three times to not cover this!
They spent more money denying a kitchen facuet that was broken for something that should be covered.
It would have been better to know that this would not be covered prior to wasting time and being 3 weeks out of service of faucet.
Phil.
I got the policy for my Mom on line. I was told it wouldn't be effective for 15 days, the 1st payment would be the 28th. I said I would purchase it it a few days so the date could be the 31st; I was told that wouldn't be a problem, she would change the date for me. That didn't happen. I called to change the payment date. I received a call letting me know that they could change the date, but that they would be taking a payment the 29th AND the 30th. No explaination as to why - just they had to do that. I canceled the contract. There was no mention of cancellation fees so it will be interesting to see if anything else occurs.
I had a problem with my heat pump not coming on when it should have. I submitted a work request and the HVAC contractor called within an hour of submission. They were unable to get to me until 2 days later but that is understandable. They arrived and checked everything and found nothing wrong. Possible glitch with the thermostat and maybe moisture in the control wiring but could not duplicate. Tech was very knowledgeable and gave his input. Excellent service!!!
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
