American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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The first time we called and informed about the defect cc on record was charged and no tech came. After more than two weeks when still no one had come we called again and again we were charged and this time the tech came and resolved to the problem to our satisfaction. Please refund one charge as we are supposed to be charged only once.
We recently had to use AHS for the first time. There was a quick response time, the repairman was professional, knowledgeable and super nice. He diagnosed the problem immediately, ordered the part needed and came back on a Sunday to fix the issue. I love the emails that are sent promptly after each contact, the low monthly fee and deductible! Totally worth it for us.
They left me on hold for 4 hours on the phone...twice! I canceled my contract after it took a month to get my repair done.
Great, fast , professional service. I love the low monthly fee and the low deductible.
I used American warranty for several years. I have had nothing but excellent service. I had heater, electrical, dishwasher and washer machine issues over the years and every one of my issues was either fixed or replaced in a timely manner.
I contacted AHS around 8 AM. An electrician (very competent and professional) was at my house by 9:30 that same morning. The problem was solved!
I have used it 3 times in 2 months. The first time I needed an electrician. The company they had do the job never called and every time I tried to make an appointment there was no answer. I called American home shield to complain.They made me an appointment for a time when I was at work. I Saud forget and paid out of pocket for my lights to get fixed. The 2nd time I had a leak in my shower. I told them what the problem was ( leaking shower pan and valves). I knew what the problem was because I tried to file an insurance claim. The insurance sent out a leak detection company. The claim was denied due to prior leak before I bought the house. American home shield said it would be covered.... Read More
Customer service in accounts, sales and billing need to be linked. Sales offers you a discount but billing never removes the discount amount so when you go to get service they show an outstanding balance equal to the discounted amount and will not send out a repairman to do work. When you call customer service to discuss this problem and wish to speak to supervisor you are transferred to specialist dealing with customer complaints and after an hour they say they can’t help but send you back to sales who also can’t help. Very frustrating. They send your contract by email but will not put in the amount showing your discount. After receiving the email I contacted them to ask them to show the... Read More
The rep was very professional, explained what caused the problem, defective Nest stat.
AHS responded very quickly in assigning a very good company to repair my garage door and the company responded quickly. Given the experiences I had with my last home warranty company, I had expected AHS to cover a greater part of the replacement part but, aside from that, the experience was quick and efficient.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
