American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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AHS contacted a plumber to look at my waste disposal. The plumber was professional and courteous. He diagnosed the problem within one minute. He replaced my waste disposal and 15 minutes later he was done!
I am very pleased with the service that AHS has been providing us over the 20 years that we have been in this house. Their response times have been excellent and the repairs or replacements from the technicians have been prompt. I highly recommend them as a warranty company.
I put in a service request on 12/11/20 and on 12/12/20 I was contacted by service provider to schedule an appt. 12/14/20 contractor came diagnosed what the issue was. He called into warehouse for the part for my refridge and came back later that same day to install the needed part. I am very pleased.
I am not happy with your service. Three times someone has been out here to fix my refrigerator and it's still not fixed. My food is ruined and here it is another wee-end with nothing done to repair this. I am very frustrated. I am about to cancel my contract and report to BBB about the bad situation I've had with American Home Shield unless I get a replacement refrigerator immediately.
I was totally satisfied with the results of my interface with the company assigned ... they did an exceptional job and responded quickly to my request for service ... I am a very satisfied customer ... I also appreciated American home shield’s website and responsiveness to the order request that I submitted ...
I am terrible disappointed with the service and the customer service that I have had over the pass year. Getting my accounted refunded $75.00 because the technician took down the wrong address. A technician did not complete a garbage disposal job and I could not get in touch with vendor doing the repair nor could AHS. I had to get it repaired by another company on an emergency bases. AHS putting inferior replacement parts. I have been with AHS for a number of years and the service has continued to deteriorate.
very happy with the service, they always answer right away and solve my problem with a lot of professionalism and efficiency
Everytime I put in a service request, I get a response from a professional company within a couple of hours and within 2 to 12 hours the problem is taken care of without a hastle or any further problems. I have tried other home warranty companies and American Home Shield is the only one I have been 100 percent satisfied with.
I put in a request on August 6, 2020 to repair my ice maker. I called back 2 weeks later since I had not heard anything from the contracted company. AHS put in another request with the same contractor as they said this is the only one who can repair my ice maker. An appointment was set for September, over one month after my original request. The repairman came said he needed to order parts and set up an appointment for October. The next repairman came and stated he needed additional parts and set up an appointment for November. I received an e-mail from the contractor that a part that was needed in on back order and that they would call me to reschedule. I called AHS the week before... Read More
Fast and easy service they get the job done no hassle. I highly recommend American Home Shield.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
