American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I was extremely happy with the response from AHS. They put me in contact with the contractor who came out to conduct the repairs, and AHS even called several times to check up on the process and to make sure I was satisfied with the work and the process.
I recently had to get my furnace fixed. American Shield sent United air Temp to service the furnace. The person that came knew what he was doing. He told me what was wrong, fixed the problem and was out in a timely manner. He also respected my house by putting shoe coverings over his shoe. The person also left a detailed noticed of what needed to be done.
Worst service ever! Our AC went out and called AHS to schedule repairs. It took 2 days for someone to actually get to our house and then the guy could not repair the problem and took another 2 days to get the part. We are now on day 5 without AC! Someone was supposed to be here today but has not shown up and is not answering our calls. We have called AHS 3 times today and are getting the run around. I'm on hold as I'm writing this hoping someone from American Home Shield will actually help solve our problem. 5 Days in the TX summer heat without AC is no fun. This company needs to get their act together.
Cheap service ... obviously uses repair companies that agree to keep costs to a minimum, including avoiding appliance replacement. Company offers no customer complaint mechanism except arbitration.
It was very comforting to have this support, built-in - we were well taken care of, with an issue I couldn't have solved myself. we have high expectations, and they were all met or exceeded
We had a person company come and fix our water dispenser and dryer on one occasion. The thing I liked about the contractors that AHS partner's with are that they are all professional and teach you something about your product regarding maintenance. This particular contractor had been over before and always makes it look so simple and they were so patient!
My double oven was no longer working properly, submitted maintenance request online and had my service complete with a few days. The repairman was very knowledgeable and resulted in need for a replacement. AHS was very quick to email my options and within a couple of weeks I had chosen and had installed a new double oven. Very pleased with the quick service.
I have been a client for approximately 20 years, I have never, never had a problem with any of the contractors you have sent. They have always been in contact early on and always on time. fixed any of the items, to satisfaction. The contractors have always been professional. Thank you American Home Shield. I highly recommend your program.
i have been there customers 5 yrs since i bought my house, today i needed them.. my husband has passed away, we have his rituals at my house, they cannot send the air conditioning people same day.. what bull shit.. i paid out of pocket, it was half the price then there yearly fee.. cancelling them.. its better to take chance in life.. then deal with this bastards.. they use contracters that are cheapest and reliable.. then they say fucking dont have control over their contractors schedule.. well hello you chose them.
I recommend that American Home Shield do a better screening of their contractors for availability and busyness. on my last job request I had to deal with very busy contractors who I constantly needed to call for update on parts and job availability.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
