American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Even though it took several attempts to figure out and resolve the problem, it was handled very well by the techs that were dispatched. Some problems are not an in and out fix. Mine was a unique one that took longer than originally anticipated. The fellas had a great professionalism about them as well as a sense of humor.
Whenever, I have called for,service the response has been very good. I am given information about the time line to expect a response for my repair and a telephone number of where to call. This has worked for me
My AC went out nine days ago over the weekend and it is still not fixed. I requested service from American Home Shield, my home warranty company, on Monday to report the problem. An AC company they assigned came out on Tuesday. The AC repairman said I needed a new capacitor. That same afternoon the AHS called and said they approved the repair and would order the part. Wednesday nothing happened. On Thursday I called the AC company and asked for an update. They returned my call and said they had waited on hold for 45 minutes to talk to the home warranty company to get a pick up number only to learn that there had been a mix up and the part had never been ordered by AHS. So Friday... Read More
The serviceman who responded to our call for repair was quick to make appointment to assess the damage, to make the decision on what needed to be done, ordered part and returned to do the repair as soon as part arrived.
AHS acknowledged my email service request and gave me the contractor's info. The contractor responded and scheduled a visit promptly. He arrived on time, had a professional appearance and demeanor, and efficiently performed the work. He cleaned the area where he was working and left all in good order.
Our microwave went out and we depend heavily on it so I immediately called American Home Shield. They were quick to have a repairman to come and tell us it was not repairable. They called us the next day and the AHS person directed me to a web site to find a comparable model to our 10 year old one. They allowed me to I choose it and it was shipped to me and when I received it I called them and the service company was scheduled for the next day. The service company came and were in and out very quickly and completely cleaned up after the new installation. We appreciate having AHS warranty and the security and care they give our home.
It was in July very hot the temperature was 98 degrees, I called american home shield to have my air condition service and also my home had to be wired, the contracted arrived did the work in a timely manner, I was very happy to have in the midst of the heat, I will definitely recommend america home shield to others.
I made my first call to AHS due to problems with my refrigerator. I was quickly inform a contractor would be calling to set up an appointment for a visit. In a few days, the repairman showed up. All broken parts were replaced and the unit is doing great.
Our repair was on our refrig. I visited the web sight to put in a request for service and got an email back with in the hour. The contractor call the next day to set up a appointment time. The repair man was here within two days and was very interested in what the problem was and then went right to work on getting the problem fixed! He that took the time to explain what the problem was and what he was able to do to fix it! The repair man was very helpful and made sure things were as clean as before he came!
AMERICAN HOME SHIELD!!!! WHERE ARE YOU!??! I live in Austin TX and our air conditioning has been out for two weeks now... When we finally got a hold of someone you pass us along to something like A-US Air and then THEY tell us a part has to be ordered, low and behold for whatever reason they can't get the part! I know thats not your fault but come on guys, you should come right back to us and help us! Isn't that what we are paying you for?!?! When we start to talk about replacing the unit, you guys disappear! This is absolutely INSANE! I have never had worse customer service! What the hell are we paying you guys for? I am going to call again - just to sit on hold for 2 hours.... I am so... Read More
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Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
