American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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We were having an electrical breaker problem in part of our home. We called American Homeshield and within a couple of hours we had a return call from an electrician. He came the next morning found and repaired the problem. So our problem was solved in less than 24 HRS.. We were very pleased that we had the protection.
I was really impressed with the last contractor, he exceeded my expectations!!!. He was on time in fact, he gave me a timeline and the day before the appointment...called to give me an exact time. He showed up right on the money and this was important to me because of my busy schedule. he was so honest and told me that I didn't need any repairs, I just needed to know how to turn the system back on ??. I then asked him about a certain repair I was planning on doing, thank God for his info. He explained how it wasn't necessary and how there was an easier less expensive fix. I was sooooo grateful to this company, I wish they were all like him!!!. Thank you American Home Shield for sending me... Read More
He was very professional, polite and on time. He had to order a part which was delivered in about 2 hours. He came back and replaced the part for the dryer. I felt very safe with the technician in my home.
The tradesmen that American Home Shield provides are top notch professionals. From experience, other companies send people that are marginal, at best. American Home Shield cares about getting the repair done right the first time.
Have been a customer for many years have had many major repairs and new washer . but the last couple of times the repair poeple have seemed to be less knowlegeable about what they have done . we had a plumber for three items toliet bowl leak, bath facet drip ,and i had to tape my kitchen drain to keep disposal from viberating the drain loose. the man repaired the toliet , the facet on the tub still drips and the sink ????He claimed to fix all three but only did one ! I watched him at work and wasnt impressed at all !! was on his smart phone like he wasnt sure what he was doing ?? I m waiting to see what they do.
I was pleased with their automated service and the quick response of the assigned repairman. This was the second time I have dealt with this repairman. He shows when he promises and is extremely courteous.
Tucker Appliance and Tax is a pleasure to work with. The staff was very cordial, courteous and professional. They were very prompt in scheduling and appointment for install of my refrigerator and icemaker. The two gentleman worked together as a unified team and the work was completed expediently. They picked up all their packing materials and no task was left undone. This company is definitely at the forefront of providing excellent customer service.
looking to replace my current home warranty, I spoke to Derrick Rodgers who told me they were celebrating there 40 years in business, AHS was offering 25% off your monthly payment for a year, if I signed up that day. After we chose my plan and I provide my CC info, Derrick was to email me the contract to review. after 1 week of not receiving the information on the plan I purchased with the discount. I called Derrick Rodgers back with the number he provided. I got a different rep. who told me the company was not celebrating there 40 years in business and there was no 25% off special. Feeling very deceived, I cancelled my contract.
I have not had any good experiences with AHS in the past year that I've had them. They use shady contractors with horrible ratings and then turn around and deny the claim due to the contractors feedback. I just filed a claim online today for AC being out. I received an email to contact the contractor to set up an appointment. The contractor had a voicemail saying to leave message and they would return the call the next business day. So I called AHS to see about getting another contractor assigned that actually does emergency service calls and was told that my situation doesn't warrant an emergency call, although I have a disabled vet with heart condition and high blood pressure. When I... Read More
Beware the corporate office isn't as helpful as you may think!
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Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
