American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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My last service was scheduled quickly, communication was timely, and the service staff were knowledgable & efficient. I had my repair completed within 2 days for something that was not an urgent request, and I was very happy with the overall transaction.
I had the hot water valve to my kitchen sink fail and some of the o-ring pieces from the valve clogged up the hot water supply line of my faucet as a result. AHS replaced the shutoff valve but refuses to fix the faucet. Why? Because it's not considered "normal wear and tear" since it is a "foreign object" blocking the line. Yes, the foreign object that is a direct result of a non-foreign, covered item, inches ahead of the faucet in the supply line. Even the plumber that AHS sent out said it was a common wear and tear issue for older homes like mine and should be covered! Bottom line is that I could not recommend AHS to anyone after watching them do all they can to avoid fully processing... Read More
There was a leak at the indoor unit of my home's air-conditioning system and I was contacted promptly by the contractor to set up an appointment to resolve the issue. The contractor worked quickly, neatly, and it was evident that he was a competent technician. Impressively, the contactor tested the system inside and outside to be sure there were not any "hidden" issues related to the immediate one. I was reassured through this technician's approach to troubleshooting and repairing the problem.
Although I haven't yet had to make a claim with American Home Shield, when I've called with questions about my policy and what is covered, the customer service representatives I've spoken with have been very helpful and friendly and knowledgeable about my policy.
Do NOT use American Home Shield for a home warranty program. This is the third time in two months my 30-yr old unit has broken down. I have a 70-yo handicap veteran with a heart condition living at my house and the last time AHS sent a tech to my house was a week after I submitted a service request. The temperature inside the house was 96 degrees The tech contractor has up to three business days to call and schedule an appointment. The contractor stated they are under staffed. So the home owner suffers. The house is currently 92 degrees. The contractor said they would recommend replacing the 30-yo unit. However, he stated AHS told him to patch it as many times as possible. AHS... Read More
The technician called when he was on his way to our home. He was able to diagnose the problem quickly. Unfortunately we had to have a part ordered but it did ship quickly. They were able to set up another appointment quickly and our appliance was fixed.
My dad moved closer to me 3 yrs ago after my mom went to live in Heaven. American Home Shield was purchased by the seller. He had it for the first year and decided to just keep it for one more year. His a/c broke and I made the service call for him (He was 80 yrs old when that occurred and still chilling in his home. :) ) ( I don't remember the company that came out. :( ) I was very pleased with the Customer Service. They were not a Robot going through the motions. They actually cared!!! The technician showed up on time and right away knew what the issue was and resolved it the same day. I was so impressed I decided to purchase American Home Shield. I paid for it for a year and never... Read More
I've had pretty good experiences with AHS in the past. My last two, however, have forced me to leave them. The first of the two was a wall oven. It took the service person three days to contact me to schedule an appointment. Then I didn't hear anything for another three days. I called and chatted with AHS, each time cost me an hour of my time. THE NO LONGER HAVE ANY CONTACT EMAILS! The only way you can contact them is through chat or phone. When we did settle up on the wall oven, the offered me $950. This is a 24" double wall oven. There is no place to purchase one for that amount anywhere. Not even a Hotpoint or Amana. The second service request I had with them over a washer. This time... Read More
After having the AC company out for an ongoing verity of small leaks in our AC, it was determined that a more cost effective way would be to replace our AC. The offset for the new AC unity by American Home Shield was very helpful. I appreciate how both the AC company and AHS worked with us.
I had a almost basement flood. AHS was very helpful. This was a longer process because it wasn't the sump pump, and what I needed wasn't covered. But AHS was very helpful. The company that checked out the pump was very nice and helpful. We had missed communicated and it took a little long then normal. My basement didn't flood just wet. When we got everything straight on who was suppose to call who it was fixed the same day. Pipe was replace and secured, the hole was cleaned and made so nothing is able to fall in the sump pump hole.
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- Home Warranty Plans Starting at $29.99 a Mo.
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- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
