American Home Shield Review
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4,137 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4137 Customer Comments & Reviews
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Just a scam company! Plumbing issues home Shield will give you the run around and will never fix the problem! How do I know this well I’m dealing with them right now takes months to fix a leaking shower! Will send you a plumber from another city over 100 miles away need a part for the repair oh I have to go back to the wear house over 100 miles away and take months to fix the problem! They hope you just for get about it and pay to fix it yourself.
I am not a fan of American Home Shield. They dispatched a company to fix a dryer that was purchased in 1991. Three months and three additional service calls later, the dryer is still not fixed. The companies with whom they contract are hit or miss. On top of that, the customer service is absolutely the worst. I will give credit to their first line of defense. Those people have to deal with angry and frustrated customers. But the policy of the company to continually defer complaints and resend and resend and resend and resend a repairperson without achieving a repair is insane and does not constitute the company living up to its end of the contract.
AHS was my home warranty when a furnace in a rental until went out in January 2023 (it was cold outside). They quickly selected a local contractor to get a replacement installed. I did not have a choice in the contractor. The contractor quickly told me the new furnace was on order. After a few days I called to check on the furnace order but nobody answered the phone even though I called multiple times and left multiple messages. I called basically every day for two weeks with no one picking up the phone; I thought they'd gone out of business. Then I started calling American Home Shield daily. The AHS rep also tried to call my contractor each time they tried, they got no phone... Read More
Very similar to many other comments. We had them for two years. The customer service is horrible due to the fact it is offshored and the service agents outside of the US have no customer service oriented mindset. They follow a script and steps A through D - never mind trying to get them to go A to Z. We had a sagging sink issue that we initially thought was a leaking pipe. Plumber pointed out it was sagging sink. He did no work, yet we were charged the full fee for "services rendered." Even the plumber advised he did no work so we would not be charged. We contested the billing and was denied. I had also had several other experiences I can talk about. It took them over a year and... Read More
For kitchen drain stoppage, AHS sent a plumber, who asks for an access point. I told him previously plumbers opened the J bend and snaked through it. Generally, access points are outside the home and are installed for the public sewer system. Mine is well and septic. So AHS denied doing the work. It was very upsetting and had to cancel the warranty.
AHS has terrible customer service. I had a claim for a water heater. It had to be replaced which they covered but I was never notified I would have to pay $500 that day. The local vendor they used was great. They kept me informed but it was impossible to ever get anyone on the phone at AHS and it's unacceptable that I was not notified of this out of pocket cost.
Terrible customer service. They do not take any responsibility or accountibility to resolve a recall issue. I have no heat last 2 weeks.
Avoid at all cost. This is probably the third time I owned a policy with them, never had an issue with minor repairs before, however almost 2 months ago my HVAC went down while on coverage and they did not approve the repair stating 'pre condition issue" and wanted me to cover $4200 myself, the unit was refilled for a refrigerant however the problem now was the coiI, I argued and waited for over a month before I had it repaired myself for less amount that they contractor wanted at first and now they do no want to reimburse me. Expected me to be without heating while we had temps on the single units. It has almost 2 months since this started and honestly they do not care nor appreciate... Read More
The absolute worst!!!!! I had a tech come out three times to fix a cooktop and it still doesn't work. When my heat pump needed fixing, in January and it was cold, I was told I could wait for two days before getting help because it was not officially 32 degrees out and that is what the temperature had to be in order for me to get immediate service. It would be a minimum of 48 hours before anyone could come out. I had to call another company to get service and pay out of pocket. When giving a phone review after talking to a representative, there are now only two questions; one about the actual service and "how well could you understand the representative?" Should that even be a question?... Read More
Worst company ever! Good luck needing to speak to customer service. I’ve been with AHS for over 7 years but just switched to Choice after one too many horrible experiences. Horrible company.
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