American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Getting someone to answer the phone and to talk to someone in person is ridiculous.The normal time waiting to speaking to CS is 30+ min. Oh wait, once you get to 30 min you get hung up on. I was on hold writing this review. Hung up on at 30 min.
I have American Home shield for several years and never actually used its services until July 2016. I had a slab leak and called AHS on the telephone number provided. Its was extremely frustrating because no one never answered even after an hour of waiting on hold. To make things worse, the plumbing company they assigned to contact me was not available at all until 3 days later. This is after I went to their website and placed a service request. And after calling AHS and telling them that the situation was an emergency, they promised me that a plumber will call me that evening or call me the next day. So, no one called me that evening but got a call from AHS the next day stating... Read More
The latest service request that we made from American Home Shield pertained to problems with our air conditioning unit that a technician had discovered during a previous, unrelated service call (which American Home Shield also arranged) due to a problem with our furnace. Had this additional problem not been pointed out, we would not have known about it until the warm-weather months, when we would have needed the air conditioning, but then not had it at our immediate disposal. The technician made the additional repair to the air-conditioning unit in one visit, and at a substantial savings (because of the home warranty) over what the repair would have cost otherwise.
I'm an unemployable disabled Army veteran with two small dogs. I've had AHS since 2012 and have had an issue with my air conditioner two years in a row - 2015 and 2016. The central air unit is located in a new condo built in 2007 never lived in until 2012. I have paid my service fee and for the 2nd year have been cooking in an overheated unit with temps reaching over 91 degrees without the benefit of air on the top floor of 1,674 sq ft unit. This year since June 10 to the present date July 7, 2016, waiting for a contractor to order and modify a piece to the present unit because the item in need of replacement is no longer made. Still patiently waiting for heat relieve in Virginia! Taking... Read More
I am a new customer with them and am not pleased, I had to call them twice today and was welcomed with a wait time over 30 minutes only for my issue to not be resolved. Even their quick chat on their website had an estimated wait time of 67 minutes. Worst customer service, their call center employees don't even sound like they want to be there, not happy, just want what I am promised and in a timely manner. Not Happy!
Our most recent experience was an issue with our AC. The customer service rep was awesome. He got us in contact with the service provider and he was out to look at the situation and came back a few days later and resolved the issue. They too were excellent. Thank you for the excellent service you provide
This is the absolute worst service I have ever received from a provider. First I get three different phone calls reminding me my appointment was 8-10 this morning. It would have to be no later than 10 because I need to be to work by Noon. At 1030 when I call to find out where the technician was, I was on hold for 50 minutes. No lie. Then the CSR has the nerve to tell me if I leave and the guy comes to my house, I'll be charged. On top of that she also tried to tell me that my appointment time was from 9-11. In that 50 minutes on hold, I decided to cancel my contract. If this was my first experience what would the rest of them be like!!! Bye Bye!!
This is the worst company I have ever dealt with. My air conditioner breaks in Phoenix, Arizona when its 113 degrees out I'm told to wait 5 days for service which by Arizona terms is a very long time to wait. Then the contractor they used decides to not service me and when I call back I'm told that they have no open slots for an additional 2 weeks and I should seek a hotel or consider a vacation.
I havent had a need to use the service since 2014 but the experience with the HVAC contractor went very well. In fact, I switched the annual maintenance service for the heating and A/C units to this new contractor due to their attention to detail, expert work and courtesy.
Your service was prompt. The representatives were knowledgeable and polite. They outlines exactly how the process worked and were able to efficiently get me to whomever I needed to speak with. When we decided that I needed a new appliance, after several visits from the repair persons ,you promptly authorized me to shop and purchase a new appliance. After purchasing the appliance, I received the reimbursement check as promised, in the amt. promised in a timely manner.
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