American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have a very bad experience with this American Home Shield company. The company slogan is "worries less, live more" but actually, it should be "worries more, live less and burn your cash". Here was my story. I had 2 properties in home warranty with this company and I had never requested a service before. On June 14th 2016, my water heater was broken and the water leaked everywhere. I called in and there was a technician. They shut down hot water, water did not leak any more. But after that, I tried 5 calls, 3 chats, 2 emails for 3 weeks and the issue was still there. The worst part was their customer service, I had to wait each time around 50 minutes to 90 minutes. Sometime I got cut off... Read More
When my air conditioner compressor fan failed .AHS was there with a fast response and the Repairman, that was sent out, even had the replacement parts on the truck. Within 2 days of making my call to AHS on a Sunday, the repairman arrived and in just a few hours I was back in a nice cool home.
The customer service people go above and beyond to help you get the best coverage for your dollar. They explain everything very clearly..I love working with this company. I have not had to use them yet , but feel more comfortable about fees that will cover service.
The last time I had anything done that I had to go through American Home Shield was the summer time in 2004 for my air conditioner. My house is about 30-years old. I have the same air conditioner for my house since it was built. But it still works like brand new. Thank God. So when I needed a part for my conditioner and the company comfort first requested American Home Shield to pay for the part, I didn't have any problem. It was done with no question asked. I have been with American Home Shield for years now and I have been well pleased. Thank you!!!!
We had an ongoing HVAC problem for 3 summers in a row. The first summer, American Home Shield sent a contractor who came out several times and never found the problem. We paid the deductible the first time, but since the problem continued and we called within 60 days, we didn't have to pay again. The second summer, the same thing happened. This summer, we had to wait almost a week for someone to arrive, and when he came, all he did was pretend to clean the outside part of the HVAC system. We paid him the deductible, and he did nothing. He was only here for 10 minutes. I contacted AHS and was told we'd have to get back in the queue, and it would be another 4-5 business days before someone... Read More
We had an extremely hard time getting them to replace our broken air conditioner this month despite it being covered under our warranty. The a/c stopped working on May 30, 2016. We called to report it that night. Between that night and the day they finally replaced the unit almost a month later (June 25, 2016) I had to call them daily for updates. They sent out numerous contractors, most of whom recommended total replacement of the unit. They finally decided to authorize replacement after we called them daily. We basically had to hound them to get anything done. Days would go by between contractor visits and they never once reached out to keep us informed. If we didn't hound them, we'd... Read More
Recently my washing machine motor gave out. All American Appliance Repair responded to the service request with a couple of hours, and was at my house within 2 additional hours. The service tech had all necessary material to complete the repair, and the repair was completed within an hour. Start to finish it was about a 5 hour process. Awesome! And ~6 months later, the repaired washing machine is still going strong.
Very difficult to reach customer service by phone, three different times I waited on hold for over 30 minutes.
My roommate and I have had several problems with this company. First our oven and dryer were broken and home shield came out to figure out what the problem was and to order parts. As you may very well know there's a $100 service fee anytime they come out to just look at anything. Any further appointments I've made with them, the company has blown off completely. I've made several appointments for them to come fix our dryer and oven and when the date rolls around no one shows up and no one calls and then it's impossible to get a hold of anyone when I try to call. It took five months to get my oven and dryer fixed and that's only because I finally gave up on this company and paid someone... Read More
Had this company for over twenty years, the last five have been so bad I finally canceled it! The breaking point was when my washer broke and they tell me I overloaded it, I have been doing laundry for 40 years! The plumber tells me ,I am supposed to remove the face plate for the shower and clean any calicum from the values as normal maintence, who does that? They just don't want to do any work!
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- Home Warranty Plans Starting at $29.99 a Mo.
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- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
