American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Worst company Ever! If you need to speak with them on phone, plan on waiting at least 1 hour. Not kidding. That music you hear on wait, will drive anyone nuts. I should know I am a psychotherapist. Their technicians, (Appliance Plus in NJ), are irresponsible, don't call you back and it took over a month to get my stove fixed. Completely unacceptable. Stay clear of this organization, plus their premiums are higher than their competitions.
I have had them for 10 years. However, their service within the past 3 years leaves much to be desired. You have to wait on hold, at least, 20 minutes before you can get anyone on the phone. The service providers are unprofessional. They either don't fix the problem the 1st time, don't return calls, or they make the problem worse. AHS does not provide an avenue to change providers if you're not satisfied. And I'm considering changing my home warranty service because the benefits no longer outweigh the costs.
This company is a sham. Should you have to hire you're own selected repair company because their contractor is subpar and tries to install used and possibly damaged parts you're cash out will be a faction of the actual costs. Pool - New bottom Pentair 4060 filter housing (contractor price) $ 298.18 Service install - Rhodes Pool and Spa 290.00 Total $ 588.18 FAHBP $ 149.00 cash out and non-negotiable ( Non-negotiable is their slogan ) My additional yearly cost for pool/spa equipment protection $180.00 Calling in is nothing but transfers to transfers and then the dropped called after 55mins. DO NOT USE THIS COMPANY! - SCAMMERS, CORRUPT,... Read More
I know American Home Shield is usually great but my recent experience has not been up to par. On Fri morn June 10th Five Star Energy inspected the ac unit because it wasn't cooling. But they told u AHS new policy required that they wait for AHS to call them to determine rather than Five Star being able to call AHS for approval Friday. That meant 3 days went by (Sat, Sun and Mon) in the heat until AHS finally approved the part to be ordered on Monday afternoon. It took until June 21 for Five Star to receive the part and then when they went to install it Wed June 22, it turned out to be COMPLETELY THE WRONG PART. AHS had ordered a scroll compressor instead of a hermatic. So after 2... Read More
E-mailed AHS on 14 June 2016 for AC repairs. Contractor called with appointment date of 18 June 2016. Showed up @ 1220 pm, 18 June 2016. We paid diagnostic fee of $75.00 per contract. Contractor rep said air conditioner was 3 lbs low on Freon. Did not offer to repair system on 18 June 2016. He also stated it would not cost us any more money. AC contractor rep returned on 22 June 2016 to install R-22 Freon, but demanded immediate payment of $177.00 (entire price of 3 lbs of R-22 Freon). According to Contractor, AHS does not pay for refrigerant. I was led to believe by AHS contract salesman that all repairs were covered by warantee contract minus our $75.00 deductable. What a... Read More
I have had AHS since 1999 on my homes. It was at one time a wonderful product, however in the last two years it has sent out terrible and crooked contractors, denied claims and generally not been worth the money I spent on it. There is no peace of mind, only a monthly bill and service techs that are looking to make money by not honoring the service plan. Stay away from AHS! I am going with One Guard as soon as mine expires
In some instances AHS is excellent as in replacing appliances - I've never had a problem and I insure 11 rental properties with them. However, with electric, AC's and pool contractors they rate very low. I have read the reviews on many of the people that have come to fix items and they are comments like - TERRIBLE, STAY AWAY, HORRIBLE or dishonest. I can vouch for that. I don't know if we can list their names but I would like to. I don't know a nice way to say it other than the people they send out are either not qualified, misdiagnose or just plain lie to get money from you. I had once just a few weeks ago tell me he I didn't have something that was required and he'd... Read More
The representative that Dan Allan appliance sent out is not reputable. He represented American Home Shield to diagnose my faulty dishwasher. He came out and saw a rust stain and submitted to the warranty company that the tub was rusted out and the door was rusted out. The dishwasher does not leak. There was soap scum build up around the float which was not letting water in. The dishwasher is working again. He did nothing and charged $75.00 for no diagnosis. American Home shield sent out a real expert who helped me by showing me about the float. While the second expert was covered by AHS they want payment for a company who did nothing and lied in their report. I would have... Read More
My air conditioner broke down on around June 4, 2016. A technician from AHS's contractor came out right away. No problem there. But as of June 20 my air conditioner is still not fixed. The contractor did not return my call to them as promised and I have to wait on hold for 20 to 30 minutes when I call AHS. Their attempts to reach the contractor are lame and they kept putting me on hold. Then they transferred me to the "Authorization Department" to see if the parts were ordered despite telling me last week that the parts were ready for delivery. On hold again. The repairs are estimated to cost about $1,500, but AHS only covered $500. I am very unhappy with AHS and will be changing... Read More
I have had home shield for two years, this will be my last. The biggest issue is that if you need to talk with them about an issue, be prepared to wait an hour or more to talk with someone. I have submitted service requests online and I don't get a response from the contractor for 3-5 days. When your A/C is out or your dishwasher isn't working, waiting 3-5 days to acknowledge the service request is crazy. Lastly, because American Home Shield doesn't pay vendors a lot, the quality of the contractors is very low. I have had one issue that took them 5 visits to fix. It did cost me more money but making the time or being home 5 times is costing me a lot.
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