American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Appalling customer service. Can't get through on phone line. They owe me a dishwasher! I have reported them to the state attorney general's office and will be disputing the monthly premiums I've been paying on my credit card. I will cancel them on the two homes on which I have a policy. However, that may be easier said than done since there's no way to cancel except by calling. So, I will write a letter to the corporate office and do so.
Well they are good at signing you up but forget the customer service. The call centers are staffed with non native English speaking ladies that you can’t understand and their follow up is terrible. I asked to speak to a supervisor several times and I was ignored. The wait time to speak to a regular agent is about 50 minutes. I have tried every number possible to speak to someone that can help including the corporate number and all I get is the same menu. Stay away from this company
As a single woman American Home Shield provides quick, reliable and professional service.
All service I have had done has been fixed the first time and the service personnel have all be professional, polite, on-time and very helpful with questions, etc.
It gives me peace of mind, as I don't have to look through the yellow pages, etc., to find a licensed and reliable repair service.
AMS has vetted the repair/service companies so I know I am getting the best!
I could not happily own my home without this service!!
Keep up the good work AMS!!
S.Miller
Very timely and professional. Local contractors used at an economical cost for sometimes very costly repairs.
After creating a repair ticket online for our pool pump, it was only a short period of time to receive notification that Knock Out Pools would come out to repair our unit. They came the same day and fixed the unit. Great response and great service.
N Very bad service . They charge me 100$ deductible for washer machine, almost month no response. Changed vendor without my knowledge. Tried to call numerous of times to talk to manager, completely ignored . Finally talked to manager, she promised to call me at the same day , nothing. I emailed her, again nothing. I am going to cancel this agreement . It’s the worst amongst all home warranty I used to have
This company is even better than I expected, they are quick to respond to a problem and so far the company’s that they use for repairs are excellent. We just had a furnace repair done and the person doing the repairs was really good at his job explained everything to us and completely trust worthy. I would recommend American Home Shield to anyone. I would have given them a better rating but they only gave enough room for 5 stars
I am completely satisfied with this company.
I have had AHS since I purchased my first home and I have no complaints. I am very happy with AHS.
My service was excellent yesterday. Jim came promptly and was very professional. Now my furnace has been checked out and ready for the upcoming winter!
I've had AHS for almost 6 mos and they constantly contract with POOR Service vendors. These vendors usually are not available for one week or more even though AHS policy is to assure customers service requests be honored within 48 hours. When I ask AHS to help find vendors to service within a week, AHS customer service typically respond they can not control the vendors they contract with. I feel like I am paying for service that is non-existent
Top Rated
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
