American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have been with this company for 2 years. A few service calls that I had went fine, except the last one. The service tech moved my washer and upon finishing he didn't check the drain hose. Not knowing this I started a load of laundry. During the first drain cycle the water spewed all over the floor as the drain hose laid on the floor behind my washer. OMG !! Called AHS and no help from them. I requested a refund for the service call for the huge mess (not to mention potential long term damage). The rep said she would create a report and take it to the supervisor and call me back for sure. Well, no call back !!....This upsets me.
american home shield of now is not the american home shield of late 90,s it was very good when i had it in CA. since i moved to TX i have had about 4 home warranty insurances of which they are just scammers, Now american home surprised me when i enrolled in the plan that the call fee will be $100 BUT NO CONTRACT PAPERS WERE SENT TO ME FOR 14 MONTHS THAT I WAS ON THE PLAN. they renewed my contract in JUNE WITHOUT NOTICE AND INCREASED THE PREMIUM FROM $47.87 TO$59.99 WITHOUT NOTICE. when my upper right deep freezer broke down i reached out to they scheduled a tecnician to come to fix the feezer. the first technician did not call nor answered the call about the service ,so i called... Read More
'I thought we were going to die,' complaints about home warranties and delayed A/C repairs ABC Story Az With temperatures so high you may have thought, ‘what happens if your air conditioning stops working?’ Would a home warranty be good protection or a waste of money? By: Joe Ducey Posted at 8:00 PM, Sep 20, 2020 and last updated 11:06 PM, Sep 20, 2020 PHOENIX — With temperatures so high you may have thought, ‘what happens if your air conditioning stops working?’ Would a home warranty be good protection or a waste of money? Some Arizonans say their American Home Shield warranties left them sweating during the hottest part of the summer. Jennifer Schrader says when her air... Read More
Very easy to contact and schedule appointments and to get the days to meet your schedule
As of today no complaints!!!! They sent out a company for leaks the guy lied to us and American Homeshield. Customer service asked if I'd like a second opinion..yes of course. The second company was AWESOME! Fixed in less than 10 minutes. Thanks AHS .
Get job done in timely manner. Company notify when techician was on the way.
Gets the job done in a timely manner and always gave me a heads up when my technician was on the way
Very happy with services and professional people you send out for the repairs
My experience with this company was horrible. I was without a refrigerator for over a month. I was on hold for hours. Several of their vendors aren't even in business or they don't contact you. They apologized but never offered a solution except just to wait. My Realtor made a call and complained and said they wouldn't use their services anymore. I surprisingly received a phone call from a Supervisor who refunded my deductible. I wouldn't recommend them to anyone. Unfortunately I have to deal with them for a year.
We had American Home Shield for 12 years in Arizona and had a very good experience. We moved to Southeast Kansas and are very concerned about providers here. Our stove has an electrical problem and after more than 48 hours we still don't have any provider contact us. I have phoned customer service and was on hold twice for an hour or more. Check and recheck providers in the area where you live before engaging this company.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
