American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I can't for the life of me figure out why this company would be highly rated unless you enjoy doing nothing FOR HOURS on end waiting to talk to a representative. And then if you enjoy waiting further hours waiting for another department. They are nothing if consistent. If this is what makes you happy, this is the company for you! They are IMPOSSIBLE to get hold of. How about a chat feature or email? I have heard these things can be done on the internet (heavy sarcasm). I cannot tell you how many times I've spoken to someone from the Philippines, who, although nice, had a heavy accent and the phone line was totally substandard. I don't think they provided me with anything more than any... Read More
Compared to the last warranty American Home Shield is awesome they are quick in setting up for your problem and have a fast response setting up your appointment I highly recommend them
I recently had American Home shield.....worst experience I've ever had with a home warranty company! I teied to call them to book an appointment for service of my air conditioning unit. Could never reach anyone in customer service department, so I booked on line and paid the $125.00 service fee at time of booking! A few days later, my son came by and inspected the unit. I think he said "he simply flipped a switch" and everything began to work normally! I, then, tried to reach First American Home Warranty to cancel the appointment (no one called or emailed me to actually set an appointment date) having noticed that they had already charged my credit card! Must have tried at least 10-15... Read More
These guys are the worst. Rip Off...scam. I paid them over 10000.00 for 14 years. Every time something went wrong like a water heater leaking the took a month to approve the fix. The last straw was my drains were starting to clog up and they refused service. So I cancelled them and now they say I have to pay them for the rest of the contract period. I never signed a contract and the contract says I pay them and they provide service. Not the way they look at it! They don’t provide service and you still pay.....nightmare!
I have been having problems with my washer/dryer and called for service back in June. It was making clothes I put in it dirtier than before being 'cleaned'. I had a service call on 6/11/2020 and then another service call when the first person did not know how to fix it. Then it was escalated to a supervisor at AHS and they told me to buy a replacement for the washer/dryer which I did on 7/4/2020 and I submitted the receipt on 7/5/2020. More than two months have passed and I am still waiting for reimbursement for the washer/dryer. I have called at least 12 times (including the many calls for service) and waited on hold an average of an hour each time. I have been told many times that my... Read More
I wish you would have more people answering the phone. The wait time is absurd! You start holding and it says 1.5 hour wait then while you are waiting it changes to 2 hour wait?!?!?!?!? It is supposed to decrease as you hold not increase!
As for the service and plan I feel its worth every penny. We use the service frequently. We have a house built in 2004 so everything is getting to its life expectancy. They have now fixed our pool pump, our ac, our plumbing leaks, and now replacing our stove top. Granted it is taking months for the stove top to be replaced and the long holds is unacceptable but hopefully it will be complete soon.
Horrible service. Always has > 1 hr wait to call in. Provides sub standard contractors. I called for garage door repair and their technician did not fix the problem or report back to AHS. Door opens and closes randomly on its own. Thats a huge security risk for us. Its been over 8 days. They won't send a second choice contractor who also is in their network. I called again and after 1 hr 42 min hold (that's not reasonable by any standards) their customer service rep said that since she doesn't have a report back they cant do anything. She was unwilling to understand the security risk, unwilling to send another contractor and unwilling to transfer to her supervisor. Then she said that... Read More
I have no idea how this company has a 5 star rating, It must be paid/in-house reviews. Hands down the worst home warranty company we have dealt with. Horrible Customer Service. At-home Overseas Call Center Reps (communication barriers) No Supervisor Escalations Available $100 service fees charged for appointments that were never set or completed. Dishonest Technicians AHS looks for loopholes to not cover repairs/replacements Current Issue: My service request was placed over a month ago. Technician said they completed the appointment, however no one ever came out (AHS charged me $100 for the service call). I have requested that my service request be transferred to a new... Read More
Repairs handled without delay. No complaints. Timely service, clear communication - excellent job.
I have had to spend over 20 hours trying to get them to follow the contract and replace out AC unit. Over three months later and they still haven't changed the original denial. They don't know how to read their own contracts nor do they have amy plans on paying for any repairs. They are hoping you forget or think it's not covered. Now we have to pay to have it done and sue them for the money. They push you until you either sue or give up. Save your money and pay for repairs yourself. That's what I wish I would have done!
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
