American Home Shield Review
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4,137 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4137 Customer Comments & Reviews
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AHS is a great insurance policy to have when you have lived in your home beyond the normal warranty period. They are always helpful when I call in. I feel the price could be better for repeat or loyal customers which would keep me around which would keep customers around much longer.
I have had a few things called AHS everything was taken care of with no problem. Great customer service. Every contractor that was sent out was well mannered ( which is not often in this day ). Their work was well done and no mess. Thank you AHS !!!
The crew that performed the work was knowledgeable and professional. They understood my problem just from the description and brought all the required parts to fix the problem. Also, they completed the work quickly, cleaned up and offered advice on how to care for my equipment moving forward. All-in-all, a well done job.
The most recent incident at my home was the problem with the sewer system being slow. I made the call to AHS, spoke with a rep who gave me a confirmation number and the name of the plumber in the area who would be scheduled to do the job. The next day the plumber arrived completed the work. I was very pleased with the concern and professionalism that the rep showed. And the plumber was very polite, and dress professionally and completed the work within minimum time.
The last time I used AHS was last year and I think it was for my toilet. I was notified with in the 24 hours and they came the next day. My toilet was rocking side to side. The guy who came was in work clothes and they were dirty but in no way did he dirty my house and he cleaned up the mess he made.
My recent experience with American Home Shield was very positive. They were responsive and the contractor was timely and responsive as well. The follow-up from AHS was also very good and the contractor was nice and easy to work with. They resolved our issues and overall my husband and I were very pleased.
The A/C repair crew came at the exact time as forecasted, they were very friendly. The 2 workers were very efficient and told me what they had found was wrong with the system and the steps they will take to get the A/C running the way it should be. The workers cleaned up the areas they had worked in. I'm very satisfied with their work
the contractor was there when he said he would be there. He diagnosed and reosolved the problem one day later when the part arrived. He was very professional and explained in detail the nature of the problem.
The Contractor was very polite checked the problem and installed a new dishwasher no questions asked. That is what I call very good service. Have recomended AHS to all my friends. The price of the Policy is very reasionable.
I purchased a home warranty plan from American Home Shield in September of 2015. We had our hot water heater fail in January 2016 on a Friday afternoon. I went online and filed a service request and was given a contractor and was told I would be contacted. I called them before end of business on Friday and they said they would not come out until Monday or Tuesday the following week. I explained that we had an infant in the home so we really needed hot water. Didn't matter to them, they would not come out. We ended up purchasing our hot water heater, installing it ourselves. We purchased the plan which covers everything, including pool equipment. Friday, our pool maintenance guy told us... Read More
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- Coverage for Code Violations & Permits
