American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Worst Company EVER, they are not representing the customer and don`t give time frame to the contractors to fix the problem, I have my Oven in repair for 2 month and is impossible to get hold of someone with any information, either the phone are transfer to Philliphines or else and nobody give you an straight answered, WORSE WORSE WORSE Ever, I can not give then a star it will be -5 stars, but I have to mark something so terrible, irritating and headaches, save yourself the problem don`t chose them.
Paid extra to cover our pool and spa. Had a few issues, so they dispatched a local tech to inspect. After 3 different companies were sent out for second opinions, nothing was covered. 1. Lights in pool and spa - not covered at all. I was not aware of this 2. Pump/Filter - since it powers on, the actuators which turn the valves are not covered. So much for keeping my system 'operating normally'. AHS expects me to manually turn valves and no longer have the control panel do it. Control panels not covered. I wasn't aware of this either. 3. Heater. Smelled a gas leak, so I contacted my gas company. They found it to be the line to the spa. For SAFETY reasons, the cut and capped the line... Read More
They sent someone out to My dishwasher, they already have my $100. Guy came out, needs parts, says his office will call when parts are in to set up service. I called AHS after one week because the company does Not answer calls and the website they advertise is non- existent. I was told by escalation team(after waiting on hold for 40 minutes) that the company needed to talk to the tech and would call me right back. THATS 5 DAYS AGO. I am on hold again with AMERICAN HOME SHIELD THIS TIME FOR 36 MINUTES.
This company is RUBBISH.
DO NOT WASTE YOUR MONEY. They send out sub-standard companies and run fast with your hard earned money.
I had to call 10 times just to get a refund for services I did not receive because I cancelled. The money should have never been taken out of my account and this is something the company should pay attention too. Also it seems like the company doesn't take notes of their calls. I literally had to repeat the story over and over again. Two agents even disconnected the line. FINALLY by the 10th call I received proper assistance.
My furnace stopped functioning, and American Home Shield sent a technician to attempt to repair the furnace. The technician was unable to repair the furnace, and reported he would send a more specialized technician out the following day. The more specialized technician did not arrive, and when contacting American Home Shield they reported that a technician would not be able to come out again for over a week, and they were unable to confirm if the technician would be able to repair the furnace. This was in December in below freezing temperatures, and I was concerned about my three young children and concerned my pipes would freeze. I requested to pay for another contractor to come out and... Read More
Working with American Home Shield has literally been the worst customer experience I have ever had....and I am 48 years old. They have sent 2 repair technicians to my home to fix my refrigerator, and both have been able to do so. The first repairman clearly said that the unit needed to be replaced. Instead, I had to wait 6 days and take ANOTHER day off of work (Thanksgiving Week with entire extended family in town and without a refrigerator) only to have another repairman unable to fix it. Now, I am waiting another 4 days and taking ANOTHER day off work for a 3rd repairman to come. American Home Shield has done everything possible to avoid doing the right thing. This is a... Read More
I have been a customer for over five years. The quality of service is markedly decreased. When you speak to there customer service it is very difficult to understand them due to language barriers/accents. I am promised a follow-up call and that does not happen. I have asked to speak to a supervisor 4 different times. The first time I was told "no." The second time I was "hung-up," on. The last two times I was given an excuse. They have contract Sears in my area which has horrible customer service and I was lied to by the technician. It has been over ten days since my request for service and I am no closer with having my item repaired. It is extremely difficult to reach anyone in... Read More
I just called American Home Shield organization to have them process a refund of my account. Initially, they billed my account for the entire year instead of the monthly installments. Supposedly they corrected the error and ensured me my account would be debited on a monthly bases on 11/20/2019. Also they promised my refund would be back in my account in 7days. To date neither issue was resolved. I called today and they said again they would make the corrections but it will take an additional 14days to get resolved. In essence i will be out of my money for a month. i work for a bank so I know this is ridiculous to take this long to process a refund.
RUN AWAY AS FAR AS YOU CAN FROM THIS COMPANY ! Have been trying to get my refrigerator fixed for over 2 months. The first contractor they sent out twice but their reports were not good enough to where that contractor refused to keep wasting their time and wouldn't come anymore. Next they called Sears repair, they diagnosed that it needs a plumber. AHS did not like that and insisted that Sears keep coming until they would make a different diagnosis. Sears came again and said the same. Again AHS not happy and wanted them to come again and made 4 more appointments for me and each time Sears would cancel. Sears will only give you a window of 8am-5pm, so each appointment I had to rearrange... Read More
Horrible service. They use contractors that don’t show up! After several days still waiting for repairs! Long wait for authorization for repairs when repairs could be authorized the same day. Can’t get in touch with contractors after service hours. Long hold times! Calls are outsourced to a call center in the Philippines which is worthless and a absolute waste of time! Don’t waste your time or money. All they care about is getting their service and monthly fees.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
