American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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A technician was at our house today and basically did not do anything to fix the issue with our refrigerator, so we basically paid American home shield $100 for nothing. I called and a representative named Effe (this is how she introduced herself) was very disrespectful and hung up on me when I asked to speak with a supervisor. I called back and spoke with another representative named Leo. When I told him what happened and asked to speak with a supervisor, it was very clear that he was trying to divert attention away from the issue with Effe and kept trying to get me to talk only about the issue with the technician . I insisted on speaking with a supervisor and after a VERY LONG HOLD (just... Read More
After paying this awful company for 7 month on the first time I call to get fix a plumbing issue I have to make de $100 co -pay just for them to tell me the parts for the shower faucet were NOT COVERED and I will have to pay almost $400 dollar for a Delta cartridge and a Handle!!!! Who do they think they fool?!!! I went to Home Depot and purchase the 2 parts for $68 dollar and after my husband did an easy replaced fixed I returned the handle which it was NOT needed, this company is a BIG SCAM!!!!! Please don’t let them take advantage of you, they even said the parts will take 3 days for arrive!!! What a joke!!!!!
Three weeks after the original service request still no microwave! One week after your service rep removed the microwave from the property not a work! I called AHS three time yesterday and NO ONE could give me an answer and NO MANAGER would talk to me much less call me back! Three time I was promised someone would call me back and three time no one did! Today I called to start the process all over again! NO SUPERVISER OR MANAGER WOULD EVEN TALK TO ME OR CALL ME BACK!!!!! They just sent me an email stating my service was complete.... Where is the microwave???? After 7 days at the shop it's time to REPLACE IT!!!!! What kind of company are you????!
Very poor service. My build in microwave broke down on 10/19/2019 and I put in a service request the same day. Tech came on 10/25 and said some parts were needed. AHS ordered the parts on their own. Tech came back with the parts on 11/7 but the problem could not be fixed, staring the parts were defective. AHS said they would reorder the parts. On 11/18 I contacted AHS again and was advised they would supply a replacement unit and I was passed onto the purchasing dept. After more than 30 mins wait, I was told by the purchasing that they needed to talk to the repair tech who visited to carry out the repairs. I called again on 11/20 and was told they are still waiting for the repair... Read More
I've been trying to get a repair since July 31st. The company they selected had three things to fix. They said two of those things required parts while they were in my house. After they left my house, they decided that the washer wasn't really leaking. I went back and forth trying to get this fixed and the reply was always 'we'll send it to contract services if they don't give a status'. I finally blew up the last time they said that and they sent someone else out, FINALLY, but I plan to cancel at the end of my contract. I shouldn't have to pay a monthly fee, pay a deductible and then fight about it for months to get something resolved!!
I chose American home shield through my realtor I thought it would be a great company my first experience with them on having my heat system and furnace checked for a vent.. I found out the person they send out now is only a tech, They had to send a report back to American home shield to see if there will cover the problem they never fix my venting system air-conditioning and heating they charge me $75 copayment then I needed a plumber they send a plumbing company out another tech told me he apologize but he cannot fix my water leak today waiting on their protocol my water pipe busted because they did not send a plumber out to fix it my roof and my bathroom completely collapsed I was... Read More
Horrrible experience!! Trying to assist my elderly parents with a broken water heater I placed a call to Home Shield and was told my parents had a $43.99 past due and until paid they would not talk to me so I generously paid that balance, a technician came out and said the water heater was not initially installed properly and they refused to do any repair so we used another company. I was billed again on my credit card for $100. later in the month and after calling several times I was placed on hold for more than 30 minutes each time. I eventually spoke to a supervisor that indicated because they no longer have a valid credit card from my parents they are deducting monthly payments from... Read More
I am in disbelief with the service that I have received today. I had a pipe break and due to the pipe breaking, my daughter's room was flooded. This happened on a Sunday. I called this company to have a plumber come out to fix it. The first phone call, out of 12, yes 12 phone calls, I let the company know my water valves had to be shutoff to my home. The company said, "we made a call to plumbing company, and they will call you." I reiterated that our water for our home was shutoff, and we needed a plumber today. I was given the phone number to the plumbing company and told, "they will contact me." I called the plumbing company myself after 15 minutes or so of waiting for this... Read More
I have had this company for 2 years and now when I have a true emergency they are horrible at getting a return trip for a technician. We have had them out 3 other times and of course they state the issue is not covered. Horrible customer service.
AHS will not work with me to resolve 2 conflicting reports from 2 different furnace service providers. On 11/4 I submitted a service request with AHS for my gas furnace and Rainier Heating and Air was assigned as our contractor. They came to check our furnace and said we had a cracked heat exchanger, that there was corrosion and build up in the furnace and it needed to be replaced. They told us the unit was leaking carbon monoxide and advised we shut it off immediately until it can be replaced. On 11/1, our carbon monoxide alarm went off and the fire department came and said it may be because of the furnace. The day after Rainier Heating came out, I called AHS to follow up. The... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
