American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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American Homesheild Home warranty Not the company it used to be. My husband and I do not recommend purchasing. When first purchased policy 14 years ago we did not know such a thing existed. The seller to the home we purchased offered it as part of our home purchase. We were so excited and it really took a weight off of our shoulders knowing we'd be protected. We have had nothing but good things to say about this company until 2017. Now this company no longer complies with the contact purchased. They actually have reworded the contract and have discontinued coverage on appliances without the customers knowledge. For instance....our refrigerator/freezer. Now, why wouldn't I want a... Read More
They took the $75 from my account before the technician does the job. when the technician never been to my house they had said they will not refund me the $75 this is such a croook company I will no longer use them
American Home Shield has only customer service reps in a foreign country where it is hard to understand them. I could not reach any department that could help me with an important issue I was having with a service contractor. It used to be a easier, that have made next to impossible. In addition, they charge the $75 service fee before any contractors comes out.
Absolute worse company to work with. My heating unit as gone out for the 4 th time. The first service call they charged me for the technician they sent mis-wired a board and burnt it up. After replacing the board the mis-wired it again (only didn't burn it up). We discovered when we went from AC to heat they had it mis-wired. AHS charged me another charge to have the same company come out and correct the issue they caused. Two weeks later the heater stops again. AHS won't send anyone over a weekend so they tell me to enjoy the 30 degree temperature until Monday when they will send the same incompetent heating and cooling company. When I asked for them to send a different company this time... Read More
My gas furnace is broke. AHS sent out technician and he confirmed it was not fixable. They say the wholesale cost of replacing gas unit is 780$. I am reporting them to state for fraud. I do not understand why this site gives such a high rating to a company that scams people.
I have a complaint about my Central Air unit. You have instructed your techs to repair not to replace AC units even if it’s bad.
Worst customer service EVER. This company is set up to profit, which means, they do not pay out, and will look for every excuse not to. Within two years, they "replaced" my evaporator coil twice, and when it broke the third time, again only offered replacement of the part, not to replace the 12 year old unit. Instead, I opted for the cash out of $690, but ha, ya, umm.. of course they every excuse not to pay this. Did I mention that every time they replaced the coil, I had to pay $600 out of pocket for freon, in addition to the $125 service call? Wicked scammers, this company. You are so much better off paying for repairs out of pocket. Save the premiums and bank them to cover repairs the... Read More
I have had them for each home I have bought. They took care of all the needs at each location. This was in AZ, OK
Always great service. When I sold the homes I always included an AHS for one year for the new homeowner as a gift to welcome them to there new home. This keeps the home under AHS going even when I was moving on. It was a great way to start out making new memories for the new owners without worry about what if this happens? Now, what do we do? All they had to do is call the 1-800 number and pay the fee charge that's all the problem taken care of. I have my AHS coverage still today in my home, would not own a home without it.
They have been giving me the run around for about 4 months on obtaining my reimbursement that they approved and every time I call and ask for a manager I am on hold for a minimum of 30 minutes.. They have the worse customer service I have ever seen
Awful customer service. I have been lied too, waiting a long time to get washer machine fixed so I wonder when it comes into affect if they can’t fix it they buy a new one?
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- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
