American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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This company really sucks
American Home Shield Home Warranty review
American home shield can not keep their billing correct! I paid my contract in full but they billed me monthly till I had to cancel my card. Toward the end of my contract they sent me a bill for $45.92 and I called for a explanation they said they didn’t charge me enough originally. 🤬 so I got mad and told them to cancel then they charged me $45 to cancel 10 days early. My daughter just called for service and they are pulling the same crap in her saying they didn’t charge enough originally and she can’t get service till she pays it. Scam!
Horrible experience!! Have had no dryer for a month. They have sent 3 technicians for a dryer without a fix. The best they could do was turn off my fuse box because it was a fire hazard. The service is sub par and you are on hold for hours. My rating is zero stars!!!
The representative is speak to from the U.S.A. are rude, inconsiderate and hostile. They don't follow up, they don't care, they don't value the customer.
The reps I speak to from overseas are clueless, understand english at a 5th grade level, cain't transfer you to the U.S.A. and just kick the can down the road.
The recommended contractors so bad. Had one come out to fix my AC blower motor and ended up frying the control board, never said anything , had no heat in the winter because of it and AHS didn't cover the damage done by the previous contractor. Just had a plumber come out and it's been a nightmare. I wouldn't mind this as much if the reps were not the worst!
I've been trying to get my a/c condenser repaired for over a month. The temperature has been in the high 90's with a heat index well over 100 degrees. My family and I have been suffering and overwhelmed by the heat. American Home Shield and the service contractors have shown little or no sympathy and compassion when it comes to getting my a/c condenser up running and cooling. Two different service contractors have been out with no success in fixing the problem. Each contractor has replaced parts costing me nearly $1000 in uncovered costs. Yet still, my unit is inoperable. The contractors are not taking the responsibility and are blaming the other. One also tried to contribute the cause... Read More
I have had issues with cook top and refrigerator for several months. I have made number of phone calls. The technicians came, and told me they could not fix the issues and the cook tops need replacement, since parts are not available. The higher level of tech for refrigerator never responded.
Every time I make a phone call I am holding for a long period of time, then the phone either disconnects, or the rep tells me he/she will call me back and I never hear from them.
Today also I am holding for last 40 minutes. First phone call disconnected without any warning, and this is the second phone call. The service is terrible at this company.
Girish P.
Bakersfield, CA
The worst company I've ever had to deal with.
Impossible to get any one on the phone, HOURS of wait time.
They do NOT replace as they state, it's all a scam!!!
Number #1, BS, this site is obviously bought and paid for.
I have been an American Home member for years now. They have no local techs in my area, and I have to wait a week or more for coverage. This has been an on-going issue and they don't seem to remedy the situation. The techs they do send out never ever can fix the situation the first time. This past week I had an issue with HVAC and I had to cancel my service call because yet again I would have to wait a week. I paid a local who was able to come the same day.
I am very disappointed with this company and looking else were.
Your coverage is useless for high end appliances. The service providers are Not skilled for high end appliances. Customer services passes you from one stage to next till the customer gives up on the request. If there was a negative rating that is what AHS deserves
Four days to respond to a request for Air Conditioning. In the meantime, i had to find someone just to get the system back up. The service provider who finally came was rude and uncooperative. I cancelled immediately and asked for my money back from the contract and for the service call fee from the service provider. Both were denied. I will never call them again.
We've used AHS as a secondary insurance for our appliances, a/c units, etc at our main home & rental property for two years. We had to use them one time and the one request for service on our dryer was a fiasco. It took almost two weeks for them to process the claim, get a technician out, then approve the technician to work on the dryer. We had to call AHS multiple times to check on the status and each time we had to explain our claim with a different associate (most who speak broken English). Each time they told us they would call us back and never did. AHS is very difficult to work with--it's as if the right hand does not know what the left hand is doing and they do not care about... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
