American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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This company is horrible when it comes to communication and customer service. The representatives are nice enough, but nothing gets resolved and you’re having to call back several times until things are finally handled correctly, which can be beyond frustrating. The few times we’ve needed to use it we had no issues the jobs were done quickly and well. My husband recently opted to change our billing to monthly several months ago. He’s been getting late notices ever since even though they took an advanced payment in addition to the current one. We finally cancelled it last week when they withdrew the annual amount without notice or permission. Rather than get the run around, yet again, we... Read More
Our garage door system malfunctioned a month and half ago. We set up an appointment with a repairman from this company. He came fixed it in less than 10 mins. After 2 days it broke again. Emailed them, did not come back after 2 weeks, then he came one day saying that the garage door system is still under warranty from the manufacturer. We called the manufacturer and they said it’s no longer under warranty cuz it was purchased more than 3 yrs ago. I don’t know if this garage door will ever get fixed. Now we have to wait again. It is so hard to contact them cuz it’s thru email. If they don’t reply you’re pretty much out of luck. Worst!!! Not worth what we are paying them. This is the... Read More
This is the WORST company I have ever dealt with. Please do not use them. I am a young mother with 2 kids and my husband and I have been trying to get our air conditioner fixed for the past two weeks. They have sent multiple companies that have either come or canceled the work order. We found our own contractor and after fighting with AHS yesterday, were told we have authorization for an outside contractor but they had to speak with AHS prior to the job. Our contractor called at 7 PM last night and was told it's under review. At 8 PM I got an email about yet a new company. This morning I was told AHS put in for a second opinion since it cost "too much" money. And if I do the cash... Read More
I'm presently a customer of American Home Shield Warranty. Without notice, AHS raised my rates by 30% and had no answer as to why I didn't receive an email regarding this action. I spoke to a representative who I couldn't understand, could NOT help me and wouldn't let me speak to her supervisor. She said someone would call me back and 24 hours later I've heard not yet heard from anyone! I will be cancelling warranty. They are a TERRIBLE organization and are trying to rip off they customers! I will be contacting the Better Business Bureau to file a complaint which I have never done before.
Terrible company. This company has no since of urgency. The phone who answer the don’t care or try to help. They took unauthorized charges from my account. Local manger would ever come to the phone or call you back. Avoid this company
Horrible customer service! I previously had a contract with AHS. While the idea behind a home warranty is great, it sometimes does not benefit home owners if their are minor issues. For example; it took over 3 months to get our dishwasher replaced. After paying the $75 deductible, we had to miss work on several occasions to have technique try to repair the item, remove the item, deliver the item, and a separate team to install it. With the monthly charges and time missed from work, it would have been easier just to go to a home improvement store to purchase the dishwasher ourselves. With this being said, we decided to not renew our warranty after our current warranty had expired on... Read More
I am a dissatisfied customer of American Home Shield. My A/C Unit has been down for a week now without any service. I called the customer service today and asked for the number to the Corporate Office, to only be told they could not give out that information. How does the Corporate Office handle or even know about any negative feedback. Im looking to go somewhere else
I am a current AHS residential contract holder, who has been waiting since June 9 to get my refrigerator repaired. I want you to imagine the inconvenience of being without your fridge for nearly three weeks. Worse yet, I contacted AHS again this evening to get a status update on my repair and was told that the repair will be completed before July 4. Last week they told me June 22nd. That’s another 2 weeks from the date given. My family will have been without a refrigerator for nearly a month. The lesson for me with this experience, is to forget a warranty and pay for repairs directly. You will certainly get better service from contractors who don’t have to wait for days and weeks to get... Read More
DO NOT use this company!!! They are horrible, you will not get reimbursed. It is a scam. Period. They wouldn't answer the phone when I needed my hot water replaced, tried numerous times. So I had no choice but to get it replaced myself, and they won't reimburse me because I "didn't call them first". Well, they didn't answer, so I couldn't wait to get it replaced until they did. After I got the job done, tried again and again to call them. Finally after numerous calls I got a non English speaking woman, and she said "oh, yes that is covered. Send us the invoice and we will reimburse you". Lies, all lies!!! Had to file a complaint with the BBB, and they still say I had to call first. Again,... Read More
NOT A GOOD COMPANY !!!
Over 30 days without any A/C . System needs to be replaced. Customer service is useless. everyone repeat the same lines from the scrip. Someone will call you in 24 to 48 hrs, We have email the authorization department, some one will call you shortly.
over 12 years with this company and you can't even get a call back. Think you American Home Shield. Next step Better Business Bureau..
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Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
