American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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This is the worst company ever. Customer service has no clue to what they are doing. When I canceled service they charged me $51.00. This company is horrible. I wouldn't recommend this company to anyone.
Customer service is completely clueless. I keep speaking to people that have no idea what is going on and is not able to solve anything, I called the I don't know, I don't care attitude. They always put me on hold, I am spending at least 4 hours a day trying to get my problem solved, but nobody is really able to help. Evertyhing started 2 month ago when I put my first claim, plumber found nothing, but he charged me for an uncoverd item, wich I payed out of my pocket. i kept loosig water... I found a leak while I was replacing a shower faucet, I opened the tile from shower and found that the main valve system was leaking. I called AMS again on 6/3/2019 and they sent a plumbing company as... Read More
This company is a JOKE. Please, I beg of you, do not sign up with is company. The do NOT replace a broken appliance with anything close to what is broken. Their billing department is even a bigger joke. This company will find any excuse to make an issue come to their favor.
This company sucks ..... I been dealing with a claim for a leak In my wall for over a month and I keep getting these over seas rep robots with the same answer. They're going to check with the contractors that cut into my wall and disappeared, they never submitted a report and they have not been able to get ahold of them ( PLYMWR PLUMBING) also sucks .... now I have a issue with my hvac ...great have to call on this now .... I luv my home shield....NOT
This is the most unethical company I ever ran across. They didn’t send me my warranty paperwork which they are suppose provide in witting. My air conditioner stop working these cons week I bought the house. They refused to pay for the repairs.
I think it is pointless to have this home warranty coverage. They do not do much and at the end whatever you are getting back is already paid by your annual payment. And in many cases, you still have to hire a professional to fix the problem. Recently my house was sold and they charged me the cancellation fee. I explained lady on the phone that I am canceling because I do not own this house anymore, but she did not want to listen and said that this is their policy. Such a wrong policy. And this is after being with them for more than 5 years, insuring 3 houses. every year. And as a real estate Broker, I will never recommend ASH to any of my clients and will spread the word around.... Read More
AHS is horrendous. If they are rated the best, this industry needs a serious overhaul. I have had the misfortuneof needing their services, the contractors they have sent to my are the worse. Total air care took 8 weeks to repair my ac unit and all AHS could say is they were really sorry. I sweated in south lousiiana for 8 weeks during the summer for 8 weeks, the repair couldve been done in 4 days
Well...I've enjoyed my home Warrenty with AHS for 15 plus years, even had it on a rental home in Austin...I know they aren't squeaky clean but they were reasonable and yes I had to deal with some shady contractors through them, but after you have been with them for a number of years, you learn to request certain contractors to fix your appliances. There are some very fine contractors that I have used through them through the years... What I'm most recently dealing with it an UNFAIR increase in my monthly fee, I still pay 75.00 for a visit but recently due to a LACK of consideration? or LACK of communication, they decided to up my yearly fee from 900.00 s year to 1380.80 a year ($75 a... Read More
Have had American with 2 of my homes. Took almost 2 weeks to get the A/C fixed for the first home and could not hardly get answers for questions or why it was taking so long to fix A/C. The second home had a hot water heater go out and took over a week to get that fixed and I had to pay the company and submit receipt to American to get reimbursed. Was on phone for over 6 hours with customer service that I could not understand and acted like they just did not care that we had no hot water in the home. I will not renew with American and anyone that I hear that is planning on using them I will share my experiences with them and tell them to shop other companies that at least care for... Read More
I love the idea of the home warranty and was happy with the coverage. Unfortunately we have had to make a few service calls and each time the issues haven’t been resolved. It’s very frustrating.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
