Choice Home Warranty Review
ConsumersAdvocate.org
10,687 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
10687 Customer Comments & Reviews
Loading Reviews ...
Choice sent the Wire Nutz team out to fix my thermostat brcause the old one burnt out. They were very professional and fast while setting my mind at ease. Thank you Choice Warranty for having such great service!
WORST HOME WARRANTY EVER!!! I have been extremely disappointed in the service and loyalty of this company. They are definitely NOT interested in customer service and assisting with home problems. DO NOT USE THIS COMPANY. We have had 2 TERRIBLE experiences with this company. Canceled and will NEVER USE AGAIN!
I had technicians come out today & they took care of 2 service calls. The techs were so nice. I'm glad I made the decision to sign up with CHW. I'm very happy w/ that choice.
I loved them at first, nice I thought, then I call for a toilet leaking, they give me a no. said someone will call in 24 hrs. no call then days later they call say they have no one in Bryan, College station tx to fix it so if i will get someone they will fix it. So I get a plumber out of phone book he comes out ready to fix it and they say I have to pay as I called my own person. This is sad I am a widow needs help and they took my money and will not help me at all. They called me told me to get someone then say they will not pay. Do your self a
Do not get involved with these people. They will dig deep to find any reason to deny your claim. When my claim was denied I ask for a written detailed expiation why the claim was denied. I have not received a response. I found the claims personnel, including the claims manager, to very rude and nasty. They read from a prepared script and could care less about you or your problem. Don't waste your money !
DO NOT EVEN THINK ABOUT USING THESE PEOPLE. THEY WILL DIG DEEP TO FIND ANY REASON TO DENY YOUR CLAIM. MY CLAIM WAS DENIED AND I ASKED FOR WRITTEN DETAILED REASON FOR THE DENIAL AND HAVE NEVER RECEIVED AN ANSWER. I FOUND THEIR CLAIMS PEOPLE INCLUDING THE CLAIMS MANAGER RUDE AND NASTY. THAY READ FROM A SCRIPT AND COULD CARE LESS ABOUT YOU.
I was pleased with the response time and the company who came to repair my washing machine. Unfortunately, it could not be repaired and Choice Home Warranty offered a fair amount to replace it. Overall, it was a very positive experience.
Purchased coverage 1/11/15
Second claim filled.
First claim was for provider for plumbing issue . Provider never responded. Paid out of pocket for non contract plumber.
Filled second claim 3/22/ 16 for issue with oven. Contractor responded within one hour of receiving claim and fixed it same day within 2 hours. Very satisfied.
First time I tried this company but will not be renewing. I will go with OneGuard next time.
All the other home warranty companies have a spring and fall check up on your heating and cooling systems. Called them for this and was told they do no do that.
Had a roof leak last year and called them as I had added roof coverage for an extra fee. The roofing contractor would not fix the leak and wanted to charge me for a complete new roof.
You can do better with a different warranty company.
This is the hardest company to deal with. My husband keeps records and we have regular spring and summer maintenance scheduled for our AC and other appliances. Choice requests your records and tries not to pay your claims. In fact, their AC repair guys are awful. You get the knowledgeable guy the first time out, then when your AC stops working, they send a new guy who overfills your AC unit with freeon which eventually causes problems with your unit. If Choice doesn't like what is on your maintenance records, they refuse your claim and send you to arbitration. The unit above my master bath was starting to leak and by the time they got the parts in and came back out, I had spent a night in... Read More
Top Rated
Our Partner
Save Big! $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 6,600,000 Service Requests Handled
- Covered Over 2,000,000 Homes Across the USA
- 24/7 Call Centers for Customer Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.