Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10720 Customer Comments & Reviews
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Pros: I had my toilet replaced with one that works great.
Cons: It required a special accommodation to get this covered. I also had to pay an extra $60 to get the same color I had (almond). I also had to do my own caulking because the said they "don't do that".
James with JB Services and his assistant, Jasmine, were personable, knowledgeable and offered service with a smile. James diagnosed the issue promptly and left everything tidy for when he returns to replace the defective parts on the dryer. Thank you Choice Warranty for providing a reputable service company to offer service in our area.
the tech, was polite, courteous and very efficient
I was so excited in the beginning of my policy because most things were small in nature. As soon as I had a stove issue come up it was a comic show. Nothing happened unless I picked up the phone and demanded results which always were not to repair my oven but to tell me why it was taking so long. Then my AC has a leak by their technicians report. When asking for approval they denied for no preventive maintenance done on the unit. I then produced that so the came again to take better pictures and denied for rust. What AC unit doesn't have rust on the inside. Anyway I cannot get away from them quick enough. Oh, and don't ask for a supervisor both of my cases they were so rude and this is... Read More
Quick response to request for service. Item needed to be replaced. The item was replaced without question. Techs were professional and we'll informed.
Wont pay claims. Quick to take your money, but refuse to pay large AC claim
Be careful, they don't cover water heater tanks or dampers on your heating or AC systems.
Worst home warranty. I got it last year. First of all customer service is so poor that you have to wait for half an hour to speak to someone. When ever you place a claim you will find out that it is not covered by warranty. It is useless warranty. I will not recommend any one to buy it. - Khalid Aziz MD
I would not trust this company. I was with them for a year and when I signed up I was told I had the best plan you could get. When my hot water heater went out they lied to me and told me I didn't have the plan that covered that. If they can't fix it and it needs replacing, then you're out of luck.
We recently filed a claim for our air conditioning unit. It is not cooling and a contractor was dispatched and arrived quickly. They informed us that we would need a new condensing coil and possibly a new system. He took all the information and was told we would be contacted by Choice. In the past three days, I have received a call from Choice and when answering, I was placed on hold waiting for a representative. Each time, after 20 – 25 minutes, the call was terminated by Choice. I phoned back and the same thing happened. We then called sales and the call was immediately answered, but of course they transferred me to another number where I was on hold for 15 minutes before a person... Read More
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.