First American Home Warranty Review
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580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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580 Customer Comments & Reviews
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Absolutely terrible. A nightmare trying to get them to send out competent contractors to fix anything. called and left messages multiples times and received no reply. Do not do business with them.
Terrible experience. If you need a complete AC replacement, expect 30 day wait and considerable out of pocket expenses. Their customer service is terrible and they don’t care about their customers. Customer service reps seem to have their hands tied on getting anything done and just read from their script.
Your service is terriable! I take time out of my life daily just to write bad reviews. You have the worst customer service I have ever experienced. I have two open claims, no refidgerator, and have not been reimbursed in three months for a $6400 heat/ac unit. I cannot even talk to a person. My wife and I have spent over two hours on the phone this morning getting constantly cut off, and when we do get to talk to a person, they tell us that its upstairs or in management hands waiting for a decision. You have made my life miserable and I am constantly telling my friends and family to not use your company.
This company gives you the run around. You wait on the phone over an hour to reach someone. They don't return calls. A lot of the time when and if you finally get through the person does not speak good English. We have been hung up on. And, they don't send out very capable repair people. My 95 year old mother has been trying to get her air conditioner fixed for over 3 weeks. Temperatures have been 110 and above. I think they try to wear you out so you just pay for any repair yourself.
WORST service I have ever received - we have been misled, deceived and jerked around since July 6th regarding a Kenmore Elite refrigerator repair. Just had our second service technician come out and tell us the original technician did not communicate the problem so he had to order part again and that it would be Aug 24th before our repair would be completed. 6+ weeks is beyond comprehensible - absolutely miserable experience.
This company is absolutely a nightmare! Do NOT work with them or give your money to them. We have yet to resolve our issue, and I get half-hearted calls from the rep to see if the service request can be closed when the part didn't even arrive. I was told the part was available on two separate occasions, and when I follow-up, they tell me a different story. They claim they never said such a thing and back peddle. I had detailed who called and when they called and for them to call me a liar is just disgusting. The customer service is a sickening experience. The fact they are showing a higher rating is a joke. Read the reviews that are below average since that is the REAL truth.
Horrible company. Hung up on me twice. Once while transferring to a supervisor. Just bought my house in October 2019. Already had 2 major issues that they did not cover. It has cost be over $10,000 In repairs. I would advise to find another company
We pay the extra fee per month for air-conditioning coverage. Air conditioner went out middle of July in Kansas, over 100° for five days in a row with no air-conditioning called to check status get the runaround regarding ordering parts versus approval. Representative would not give name offered $150 voucher to be reimbursed for a portable air conditioning unit. Portable air condition units cost around $400. Would not offer additional reimbursement for air conditioner or hotel room. Also would not send confirmation email that we would be reimbursed for the $150 if we purchased the portable. Representatives change stories regarding whether parts have been ordered or even approved for... Read More
I have a, so-far, unanswered claim for a faulty garage door opener. After one week awaiting for a repairman, I find out there is no one in my area to repair it. another week and I finally get a tech from Sears who discovers the motherboard in my motor unit is faulty, Week three I find out there is no spare part available and it may be MONTHS before the part become available. I again call and am told this has to go to some other department to see if the motor unit can be replace en blanc. Going on four weeks and still NO repair! The contact is CLEAR -- if you cannot repair it you MUST replace it. No part available means you cannot repair it. Stop giving me the run-around. I paid $545 for... Read More
I wanted to give them a 0 (zero), but it wasn't an option. I have been with your company for years. As soon as we can get this situation resolved I will be cancelling my contract and the contract on my daughters home. I placed a service call the first days in May. Work Order #613864707. We have had 4 technicians to the house for a total of 7 service calls. Every time I have had to miss work to wait at my home for the visits and not earning pay. First American has sent out the wrong part 4 times and the technicians are not able to repair my stove. The Sears technicians have told us that this part is obsolete and cannot be cross referenced for a new part. I was just on the phone today for... Read More
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