First American Home Warranty Review
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580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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580 Customer Comments & Reviews
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THEY ARE AWFUL. First American sends out the lowest bidder contractors who alwasy state there is not problem. Currently the control panel on our 5 year old oven/microwave combo went out in November and three monts later, First American has not had it repaired. The unit does not work at all. They stated the parts don't exist until we called the Mnfr. and confirmed they had them in stock. Then First American said they ordered the parts until 4 weeks later when they stating they forgot to order them. They are one excuse after another and we going on 4 months without an oven or microwave.
I had 2 issues during the year that I had this warranty. My dishwasher went out and it took over a month to repair waiting on a part. I also had a hot water heater go out and after over a 2 weeks of their back and forth, I ended up taking a cash payout for the water heater and getting my own contractor to repair. Their contractor was out of Florida who hired local subs to do the work. As a consumer and a Realtor, I would not recommend this company.
They are a scam. No help and they run away from fixing or Replacing stuf. So far Sitting without no heat in my house for one month
I would give zero star If I could . I had coverage with them since 2011 with very minimal service calls through 9 years and now when I have a problem with the heater and they would probably have to do a major repair they denied the claim alleging not wear and tear on an old furnace that is probably over 20 years old and the worst part of their service they gave me the run around for over a week , until 12/24 /19 when they said they will order the part and on 12/26/19 I was told the contractor will call me to schedule the appointment to fix it and to find out on 12/27/19 that they are denying the Claim as it is not wear and tear. Every day I spoke with different person and different... Read More
Cancelled my contract after many years due to a contractor who said there was nothing wrong with my garbage disposal because the pipes were vibrating and humming....said it was normal. That is not normal. Didn't even attempt to look at it because ice cubes chopped up just fine. Said it would cost $300 to replace the smallest horsepower garbage disposal...builders grade. What? Funny the total amount this AHW would pay for this job was $300. Someone came out who didn't know what he was doing and was scared to deal with this company, so paid $75 for nothing. Will never ever recommend this company to anyone.
The service was terrible! Do not pay $75 unless they actually inspect or diagnosis the problems. The repair guy came into the house for about 5min and decided he cannot fix the problem with the airflow and left. I will not pay $75 when the guy did not inspect or diagnosis the problem of why there is a lack of airflow going into one of the bedrooms. The work was mentioned in the "Repair Detail" that the symptom is "Lack of Airflow". He looked at the AC unit in the house and said it is working fine. I know that already! The requested repair call was not for him to inspect the AC unit but to inspect why there is "Lack of Airflow" coming into one of the bedrooms. I do not recommend that you... Read More
Water heater leaked on Tuesday 11/26, I immediately turned on a service request. Contractor called around 8pm that day to schedule for Wednesday 11/27. Contractor came to diagnose issue on 11/27 and stated that he would be getting approved for replacement and there would be some out of pocket costs. He also stated that he would be there on the 11/29 the Friday after Thanksgiving and then immediately started backing up that it would depend on if the company would approve with the holiday but still made it sound like he would probably be there Friday. I know from experience he could have called in for approval in about 10 minutes in my garage if he wanted to. But fine. So I wait around on... Read More
Horrible company, horrible service, they operate as a big scam. They refuse to honor their own policy. They make you pay $75 up front just make up different and contradicting excuses why they won’t cover it. Wish I would have seen all the bad reviews before I did any kind of business with them. Would advise to stay away. They will just steal your money just as they stole mine.
No hot water on 11/13/19 and I had my own repair person to come check, maybe I needed pilot relit or something minor. He informed that it would need replacing. I called First American to file claim on my water heater on Wed 11/13/2019 and they sent plumbing company out on Thursday 11/14/2019. They came stayed 5-10 minutes and told me they would have repairs approved by late that day or next morning. Could not put me on list for service until they got approval. I heard nothing Friday 11/15/ or 11/16 so I called plumbing company 11/17. I was told I needed to agree to pay $460 in "modifications" before I could get water heater replaced. I called First American who told me they did not have... Read More
Worst service experience ever. If you are in the market for a home service warranty, do not use First American Home Warranty. They use every excuse in the book to not honor your claim. Customer service will not answer any questions. they will leave you feeling like you were scammed.
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