First American Home Warranty Review
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580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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580 Customer Comments & Reviews
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NEVER use this company! The calls are directed to out of the country where they cannot speak English so unable to assist you. They will NOT transfer you to a U.S office. Several times the contractor they set up does not even exist (either out of business or never existed). It takes days for customer service to return my call to get set up with another contractor (4th one). Every contractor they use has the WORST reviews. I finally got a call from Chris N in Leadership dept. He would not give me the chance to explain what I needed repaired at all. He was extremely rude, condescending & a very nasty person. I ask to escalate this issue & he said "it is not going above him & too bad if I do... Read More
DO NOT go with this company. We are going on week 10 with no hall bath. Their first question to us was, "Well, don't you have another bathroom?" So you get what kind of company we're dealing with here. They have been unprofessional and untruthful. They have conveniently "modified" our contract without notifying us and suddenly, our plumbing issue is not covered. Their contractors have the worst ratings and reviews. It took their contracted plumber 6 weeks before they even came out (and came to our house outside of their time window and then canceled the work order!). Run away and use someone else, anyone else! They are nothing more than a scam.
This company is a rip off ! I filed a claim five days ago and haven't got a response yet.
I have used this company for 10 years and every year I swear I will not use them again. They have a good website and decent phone system, but the people behind those systems are incompetent, rude, and ineffective. I have had troubles with them almost every time I use them. The latest involves $352 they owe me. I have not been reimbursed for an out of pocket charge I had to incur (that I got pre-approval for) in May. Now when I call in to ask about it they say it was processed yesterday, I can't speak to anyone with access to that system, no one can tell me what is/was holding it up, and when I asked to speak to a supervisor they hung up on me. I have received a letter each month (June,... Read More
not sure how they made it up so high. I have a fridge that has been down 5 days and they blame the tech that came out the company they sent said this is normal for your company. no priority and the parts may come in 5-7 business days. lost most of my food. they will not waver the 75 and the HD reps have no clue how their company even operates. they tell you the purchasing dept doesn't work on weekends and they blame the company they sent out. I have had these guys for years and they pull this now and then but its been getting worst.
I wouldn't recommend them at all
Our air conditioner broke and needed to be replaced during a long heat wave. I have three children and two dogs in a house that is 90 degrees. It has been 16 days and we still have no replacement, even after 23 calls to customer service.
TWO Months without A/C with no end in sight They do not live up to the hype and do not care about their customers (let alone caring about their customer’s situations as if they were their own- which is a survey question repeatedly asked). They refuse to tell you what’s going on with your repair/replacement and continually schedule incredibly sub-par contractors to come out to work on *your* property. If we don’t get a say in what happens, we at least have the right to know *what* is going on on our property. Their claims resolution “specialists” are a joke. I’ve had only *one* decent one and I’ve spoken with over nine. Do not use this company!! Update: FAHW reached out and put a new... Read More
I am thoroughly disgusted with FAHW. Our house has been without a/c for over 57 days. I have spoken to several people from their company just to hear excuse after excuse. Our house is starting to have mildew / mold issues. I have asked for a copy of all correspondence just to be told I can not get them. I asked to speak to their legal dept just to be told I can not even do that. When they chose to call me (very rarely) it was always after the technician had closed his business for the day. I have sense turned it over to WV Attorney Generals Office. They informed me they have ten days to respond. My family has been split up due to the fact it is too hot in our house for my daughter... Read More
We recently used our First American Home Warranty policy for the first time when our hot water heater went out and needed to be replaced. The local contractor whom FAHW sent said it would take 7-10 days for a replacement. Then the contractor said our attic opening (hot water heater is in our attic) wasn’t large enough to install the new one they had. We had to call a plumber friend of ours for a second opinion. He found a reasonably priced water heater that would fit in our attic. When my husband called NAHW and told them this, they agreed to order a correct fitting one, which took several more days. This has been a huge ordeal. We’ve been without hot water for two weeks.... Read More
No chance I will EVER renew this contract and will recommend against using this company to clients (real estate). I rarely write these reviews but repeated denials for legitimate requests makes this company a complete fraud. I’m shocked to read the BBB has continued to give this company any type of positive rating. I will do the repairs myself and consider this a lesson in wasting money.
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