First American Home Warranty Review
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580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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580 Customer Comments & Reviews
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I've had First American for four years - never had to submit a claim - First time I do for my water heat burst!! flooding water everywhere First American wouldn't honor my claim based on I needed to keep the water heater connected so the plumber could access if needed to be repaired It needed to be replaced - Spent an hour on the phone mostly on HOLD waiting for supervisor which never came on was disconnected twice!! Could not wait two days for plumber to arrive and have more water flooding my unit and the unit next door that would have caused mold and excessive water damage. I've canceled my policy and will NOT do business with First American. Worst service experience ever throughout... Read More
The only reason I keep it is until I can find another.Its been over a week since the contractor was her . I have called every day and keep getting told they are waiting for report. good thing it is not my heater or else I would have frozen to death. It literally took me more time to write the 100 check than the time he was here.
Worst service experience ever throughout my entire life. Lies, unresponsiveness, conveniently lost communication and service not provided
It's just not worth the trouble. A simple kitchen clog turned into a big waste of time for days on end. Instead of paying $75 for one of their worst contractors to come out I bought a $100 drain cleaner and did it myself in 20 minutes. Awful contractors and inconsistent customer service. One person is nice and helpful and the next couldn't care less. Bad experience cancelled the contract only 2 months in.
Warning to anyone considering becoming a member of First American Home Warranty Corporation. They reward new clients BUT PUNISH LOYALTY. I’ve been a member since 2013 and the first year or so was great. But now that I’ve been a member for six years I’m being taken for granted and taken advantage of. The service has DEFINITELY DIMINISHED since 2013. I filed a claim for failures in my electric stove and oven two weeks ago and have yet to receive service. Their response time is lousy. I was billed $200 for a repair that took First American 2 years to resolve!! And yet I stayed loyal to them. I’ve recommended First American to many people including my daughter and her husband and they signed... Read More
Horrible company!!! I cancelled my policy with this company due to their terrible services. I asked for a refund of my premium, since I paid it upfront for the year. After calling for over two weeks about the cancellation, and getting the runaround, I finally received an email for not even half of the premium. Which I had the policy for less than 6 months. When I called to inquire about the refund. I was told they charged me for what they paid on the claim I filed. I questioned how could they do that when I paid the service fee upfront. The response I received was, "that's our policy." I still have not received a copy of the breakdown of fees that was taken. Very disappointed with... Read More
I have been a customer for over 3 years. I have spent over $1500 dollars in premiums and $95 dollars for one service call that has been outstanding for almost 4 months. Very difficult to deal with them. Their service fees increase ever year. Next year they will be over $100. The value is not there with FAH Warranty.
waste of time and complete waste when getting parts. they are quick to blame contractors when in fact its them.
Worst company ever. Nothing will be covered and you can never speak with real supervisor.
This company is horrible. We had an issue with our AC and tried to work with First American to resolve things. Two months in and there is still no resolution in site. I have had three different "case agents" and none would return my calls. They shipped the first repair part which only took 10 days but was the wrong part. The second part is still waiting and no one knows where it is. The contract they work with locally is one of the worst companies I have ever dealt with to the point they are just as rude and disrespectful to First American reps as they are to me. Yet, First American continues to do business with them.
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