First American Home Warranty Review
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580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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580 Customer Comments & Reviews
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Not good at all, the customer service is worst, increasing their service call fees from 65 to $ 95 this year.
had a problem with my one of the investment properties, having tenant in it, unfortunately the water pipe burst, called FAHW for the problem and it took 4 days to solve the problem, i have to pay the hotel charges to my tenant for four days. (that was an emergency, because the water was shut off).
definitely i am not going to advise anyone to have insurance with this company,and also not renewing this year.
Yesterday was my first claim for a leaking water heater, they sent a confirmation email at 7:15a saying that a contractor would call me within 45 mins. At 8:30a still no call, so I called the contractor and they told me that no one had contacted them. They told me that they could come out the same day, but it was a 3-4 day turnover to install a new water heater. I told her I didn't want to wait that long and that I would like to call FAHW and see what other options I have. So I called FAHW back and asked if I had the option to be sent a list of in-network contractors so I can chose who I want to come out and install a new water heater. He told me I didn't have that option. I told the... Read More
Was a supporter of this company - until l my last claim Had a contractor sent out to fix a leak in the wall. Shut off water to parts of the house. Then left. Said he had to contact First American Home Warranty (FAHW) No contact for a week Called contractor and left message No contact for 2 days called again No contact for 3 days Called FAHW said they would follow up No co tact for a week Called back FAHW Found out the contractor LIED about finishing the job - FAHW closed the call. Asked the Customer Service person to talk to their supervisor. He hung up. Called FAHW TWICE MORE CONSECUTIVELY - They told me to get a second opinion Of course they don't pay for that, even if... Read More
my water heater start leaking on 1/14/2017, i had to shut off water in my house and i called the first american home warranty, they told me they send a contractor on 1/16/2017 between 2-10pm. i waited for the contractor when he showed up he told me i need a new water heater mine cant be fix since is leaking. he said it takes 2-3 business days. it end up taking 3 weeks. whenever i call them they tell me different story and give the runaround. i still do not have hot water till today 2/1/2017. i have been taking ice cold shower all this time and its winter time. i received a call today saying they will come and install it but i have to pay $335 that is not covered by the warranty which... Read More
They do offer a lot for what you pay. However, their customer service is inconsistent, you have to really fight to get things covered and the contractor's are hit or miss. Service requests can be completed quickly or take months (on a larger item) to fix.
Been a client for several years and the one constant has always been horrible service. Will be changing companies now that more are available in my area. They do not screen their contracting firms.
Hard to reach
No reliable technicians assigned.
Services take long to complete - several weeks to months
Poor follow up
Poor customer service
Online account very limited and very incomplete on detail of service ordered and or rendered and
Will not replace appliances (parts to replace deemed obsolete) they have covered for yrs and or offer to only provide about 1-5% of total cost of appliance replacement
First American Home Warranty has been the worst experience we have ever had with a home warranty company. They have dishonest in order to deny two claims that are covered in our contract. They will use pre-existing as an excuse to not cover an item. When in fact you have proof that it was not pre-existing. Our refrigerator has been broken for two months now and they are not even close to taking care of it. The last technician recommended replacing it, so they deleted him from the history and are spending months trying to find a re-built board (which is a safety hazard), but since it's an option they will not replace. So frustrating and just all around wrong. I have spent two months... Read More
This company take to long to repair or fix your claims and you do not get no help when you try to contact them to find whats taking so long, my kitchen range has been broke almost (2) months and they do not keep you updated or call you back when you try to call or they just hang up on you.
Do not buy a home warranty from first American! My family, to include an eight week old infant, has been without heat for almost two weeks with no chance to be fixed in the foreseeable future. They sent a contractor out that was a complete scam artist who claims he had my new hearing unit stolen and now that my claim has been escalated to an emergency I can get no one to help us. Whenever we call every department says they can't help us and pass us off to another department where no one ever answers the phone. Oh and if you do by some reason go with this company do not ever accept a call back. Because you will not ever get one.
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