First American Home Warranty Review
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580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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580 Customer Comments & Reviews
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Here's the excerpt of the letter sent to their company that was never responded to: This letter is to notify you of the terrible support I have had to date with your company. We purchased a home warranty with your company upon the recommendation of my mother, who is a real estate agent and recommended your company. In good faith, we requested a home warranty and asked that our garage refrigerator and freezer be included in the contract. Your salesperson assured us it was included. When we received the booklet, we glanced through and it appeared to us that it was covered based on seeing it listed on one of the covered pages. Now, let’s fast forward to our refrigerator not working.... Read More
I had bad luck with the technicians sent to my house. They did not fix the problem in a timely manner.
complete waste of money I bought a new home in April 2016 and purchased a home warranty with upgrade for air conditioning service. The temps got to 108 this year and of course that's when the A/C took a dump. I was so relieved that I purchased the home warranty until I tried to use it. The phone # is completely automated with no option to speak to a live person so I entered my contract number and phone # three weeks went by with no contact finally I got a call from their vendor at 9:00pm after I was asleep. But never saw anyone, so I messaged them via their website center two weeks later they emailed me back to say thank you for my feedback but no offer to actually send anyone to fix... Read More
Horrible service. Tried to have a leaking water heater repaired or replaced. To date I still have a leaking water heater and I've paid a $60 deductible for nothing. They're refusing to replace my leaking water heater. What's the purpose of purchasing this warranty? If you have any other companies to choose from I advise steering clear from First American.
I would never, ever recommend 1st American to anyone who asks, I can only wish I had been kicked in the head by a mule to have stayed with them the years I had. They are so incompetent that I am the ignorant one to have stayed with them after so many disappointments, the last the straw that broke the camels' back..it took six weeks to replace my pool pump and we have missed that much of summer enjoyment with our pool..much of our disappointment was with the mis- communication between 1st Amer. and the 2nd company called out to repair our pump, 'elite contractors' who failed several times to keep both sides informed but I put much of the blame on 1st Amer. follow-ups to see the job... Read More
Jul 19: First American contacted, "...heat pump not working." Jul 23: Repair company (assigned) diagnosed...work order submitted for repair... Aug 8: F.A., Peter, Customer Service message "...repair approved...P O issued.". Aug 18: Repair company, "Called Carrier Co. 8-11, ' Purchase Order is pending' ." PURCHASE ORDER IS PENDING, FOR 10 DAYS? Aug 18: F.A. answer message :"Cust Serv Rep will return your call within 24 hours.". NO RETURN CALL Aug 19: F.A. answer message: "Cust Serv Rep will return your call within 24 hours.". NO RETURN CALL Aug 22:... Read More
Does not have any plans to fix anything outside of their con tractors hours. My three young children were apparently supposed to be withought air conditon in during the hotest days of the year. It would have been three days had we waited for them. They said there was nothing they could do.
They use horrible contractors. One simple search shows hundreds of complaints against their contractors. They don't care.
When I complained, they forst stated that they would not cover unauthorized repairs, then asked for a statement, but will not say why.
This is a shady company and I will be spreading the word where ever I can. I wish someone had warned me.
Absolutely not! Homeowners beware! We have had the worst experience ever and would not recommend first american for the following reasons: 1) fa does not honor warranty claim 2) hold time with customer services exceeds 30 minutes 3) contractors / "Repair technicians" (which are third party) do not have the skill and expertise to perform quality work. 4) contractors tend to have language barriers (both written and oral) (contractor in question also criticized by home as "Cheap construction) 5) contractor intentionally damaged our a/c unit due to our "Questioning" of his diagnosis. Not sure if he wanted a bigger job, or was just an angry person. Run --- don't walk -- away... Read More
First American. Sigh...where should I begin? On February 9, 2016, I submitted a claim for my dishwasher and microwave not working. The dishwasher was pouring water all over the floor and the microwave simply wouldn't work. First American called me the next day and stated that they had assigned a contractor and that they would be calling me. 30 minutes later I received a phone call from the contractor to set up an appointment time. The contractor inquired about the appliance brand. I told them they were both manufactured by Samsung. The contractor told me that they refused to work on those brands and told me they wouldn't be coming out. So, I call First American back and relay the... Read More
Stay away from this warranty company. It takes them forever to get a contractor and then their contractors are low quality. It took 6 weeks for a leaking exterior faucet to get repaired. Two of the contractors they sent never showed up. I had a water heater that went out and after 4 days, they told me there was no one, in the entire city of Denver, who could come out and repair it. Unbelievable. Their 24 hour "emergency service" is a farse. They claim emergency repairs will be covered within 24 hours...however that is "only if they get a hold of someone who can do the work." Again, 2,3 5 days. Overall, they are a joke...
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