10 Best
Home Warranties
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Home Warranties
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Old Republic Home Warranty Review
ConsumersAdvocate.org
157 Customer Comments & Reviews - see all comments
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Old Republic Home Protection, formerly called Dependable Home Warranty, was founded in 1974 and became a subsidiary of Old Republic International in 1982. The California-based company has since undergone management changes that have contributed to its growth and expansion beyond California. It is currently considered the third largest home warranty company in the United States.
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157 Customer Comments & Reviews
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I am giving orhw a zero rating. I have had this warranty and been paying premiums for 10 years and in that time have filed only two claims. One was for an old water heater that failed because it was at least 12 years old and that they denied the claim saying that the only reason it failed was because it was "improperly installed". Really? After working fine for 12 years? The second claim was because of a water leak that they said they would only cover it up to a maximum of $500. Even though it was going to cost me thousands to get it fixed. To add insult to injury they charged me a service charge and raised my renewal fee $50 each time. I estimate they have over $5000. Of my money in... Read More
If I could give them zero I would. They will make you call again and again to partially or not at all did the problem (has 3 different AC guys come out and finally the last guy we're "like look, the unit is not functioning and we can't keep paying ppl to come out just to cash a trade fee check we really need this fixed" funny he actually spent the time to search out the true problem.....all the others guys could care less (btw this is last and this year in the middle of the summer when I was 8 months pregnant with a toddler & no AC in Texas) so the guy tells them the problem and now some how we owe $375 for an "access fee" which is just another way to say labor charge......at this point... Read More
I have 25 years in the real estate industry as a home builder and licensed realtor. I have had two dealings with this company over the past year and they are terrible.
The subcontractors that they call to address problems are incompetent and often do not return calls. When you call old Republic to complain they simply assign another contractor in hopes that the next guy may fix the problem.
Poor customer service and poor follow through. Do not waste your money on this home warranty company!!
AVOID THIS COMPANY! GO WITH SOMEONE ELSE!!! Our realtor set us up with this company at the last minute at our closing because it was a detail they had forgotten about prior to that. Initially we thought it was okay. We had a couple of minor issues that seemed to be handled fairly well. However, we had this company for a total of 3 years and as time went one, they just got worse. Their technicians didn't show up and when they did, they failed to order parts and we would wait for a month or longer for something to be fixed! Then because we actually had used them multiple times, they dropped us without even telling us! We called to put in a service request and they simply said that our plan... Read More
I've had old republic for two years since I bought the house. The first year I had two service calls they came in a timely fashion and fix them. The second year they charge me $190 more for a renewal . My Air conditioner was not working and it took them three different service man to fix it over a four-month period. And my subzero icemaker was not working in June and it took them four different service men over a 7 months to send somebody out to try and fix it. Each time they came they charge me a service charge . Now without notice they tell me we are unable to renew your home warranty plan at this time. Good because The repair people were terrible and I was going to look for... Read More
This is the WORST Home Warranty service there is. Not only do they not have any providers in the desert, we have to wait until the Provider 70 miles away can get out here. No Air Conditioning Providers out here? What? Will be researching different Home Warranty Plans tomorrow.
Have had these guys for years but they just got on my bad side.... dropped me with no notice. Okay, so I had some repairs this year, but I also have over 15 policies with them... well there goes those as they expire.
Worse warranty company. Unqualified technicians. My realtor got this for me and can't wait until it expires.
Couldn't do the job and then bailed.
Called in for my water heater. They said someone would contact me in 24 hours. 24 hours later, I called the company to see when someone would come out. He replied, tomorrow. So Thursday through Saturday, I was without hot water. He arrives Saturday and says he will need to order a part that would come in Tuesday. Tuesday evening I call him and he says the part is in and schedules my appointment for the next day 11 - 3. Take off of work to let him in. It's now 3:30 and he hasn't arrived nor has he called. When I call him, he tells me another job is running behind but he will be right over. Call back at 5...he'll be right over as soon as he finishes the other job. He arrives at... Read More
I have had Old Republic for 3 years and was super disappointed that they sent me a plummer for an emergency situation who wasn't very good, he came to my house on Saturday and cut a hole in my wall then decided he didn't have the equipment to do the work. He said he needed to come back on Tuesday. I called Old Republic and told them I was not happy with the effort and they informed me the plummer said that someone had tried to "fix" the problem before him so I wasn't covered. I told OR I didn't agree and all I had tried to do is get the leak to stop. I was put on hold for 20 minutes then told to call back. I did, explained the situation all over again. Long story short, OR wasn't a... Read More
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🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone