10 Best
Home Warranties
of 2024
Home Warranties
of 2024
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Old Republic Home Warranty Review
ConsumersAdvocate.org
157 Customer Comments & Reviews - see all comments
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Old Republic Home Protection, formerly called Dependable Home Warranty, was founded in 1974 and became a subsidiary of Old Republic International in 1982. The California-based company has since undergone management changes that have contributed to its growth and expansion beyond California. It is currently considered the third largest home warranty company in the United States.
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157 Customer Comments & Reviews
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Do not waste your money on this company. They leave you on hold for over 30 minutes; and then disconnect you. Very rude people to deal with on the phone. We have been trying for over 2 months to get reimbursement for our air conditioner. Horrible customer service.
This company has been an absolute nightmare to deal with. I have been dealing with them for 5 months because a button stopped working on my dishwasher. Nobody there is competent except for one person named Katya which I have only spoken to once. Otherwise trapped in the endless loop of bull#$% obviously designed to make you simply give up. They have wasted so much of my time I fell like they owe me money at this point. I WOULD NEVER USE THE COMPANY AGAIN.
Forget about using them! They leave you in a circular hold for ever. I have an AC request outstanding since 4 weeks! They send out the cheapest guys they can and then they do not complete the job! Their website is sad and not set up yet, really?,! So you cannot do a service request despite them urging you to do so.
Please please stay away from this company, usually I read reviews with a grain of salt but this company sent two contractors to my house to fix my sprinkler, charged me 60 bucks per call and my husband ened up fixing the leak himself. And don't let your AC go out...especially on the weekend, forget about it.
You have been warned!!!
Do not rely on this company to service your home. They will leave you 3 weeks without hot water, because they will not take their own technicians recommendation. They will not look for a part any where that they do not have an agreement to get a kick back from, regardless to the impact they to the customer. They will be sure to collect the $75 charge up front though. If you call to follow up an open order they will out you through a repeat announcement trying to push you to the website. You listen to this four times for a total of 20 minutes before they allow you to join the queue to wait over am hour to speak to a live person. They blame failure in service on Covid, hoping... Read More
It's day 32 since we filed our service request for a broken AC. We're in Las Vegas, in June (now July) where it's been over 100 degrees every single day. Our house hasn't gotten below 90 degrees in this time. Despite paying for the platinum warranty coverage, we've gotten the runaround with every single rep we've spoken to, we've logged countless hours waiting on hold to get through to someone just for them to tell us a totally different story than the rep the day before, and most recently, we found out yesterday the units hadn't even been ordered yet although we were told they'd been ordered almost two weeks ago. It took screaming over the unbelievably rude and callous level 1 rep... Read More
Old Rebpublic's Contractor Relations Unit needs some serious help. We have never..... NEVER..... experienced such horrible service with a home warranty company nor its contractors. We have made a few claims on our warranty this year after moving into an older home. There was literally ONE contractor who came, assessed the situation, communicated when they would return, and returned in a timely manner to get the repairs done. EVERY OTHER TIME, once the contractor left, we found that the issue was either not resolved, worsened, or they created an even bigger problem. A few weeks ago, we had a plumbing company come out to fix a faucet that would only produce cold water. The first plumber... Read More
Quite possibly the worst nightmare we've ever endured. Took almost 5 days to complete the "authorization" process to approve the A/C replacement and installing (pricing, etc). In south Florida, anything more than a day is a nightmare..... unless you enjoy sweating while you're trying to sleep in front of 2 fans. Side note: only way to contact them is ONE phone number and be prepared to be on hold for 20 minutes to 2 hours or use their "call back" service and just hope. It took another 3 days for them to confirm that they had shipped the equipment. Now this needs explaining. Their "authorized service agent" in our area only carries TRANE units. Apparently Old Republic decided to... Read More
After almost a full month without a working fridge while pregnant, ORHP's "resolution" was that they completely denied my claim after the part could not be repaired because it was water damaged. So we had to buy a new fridge. I'm completely furious with how much of my time they've wasted for this outcome–if I was going to have to buy a new fridge, I could have done that WEEKS ago. We've spent so much extra money on takeout while we waited. I had to call my real estate agent and throw an absolute tantrum on social media just to get them to move my claim through their system, trying to order parts that were no longer made, trying to repair a part that was water damaged. I'll be letting all... Read More
Absolutely the worst home warranty company out there! We bought the most expensive plan & verifed twice that we had septic & water well including pump & 18 months later the water pump goes out & yep you guessed it o sorry looks like you did not request water well pump coverage!!! Stay away from this company!
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone